Field Support Technician - Woodbridge, NJ

POSITION SUMMARY

The Field Support Technician is responsible for performing day-to-day IT technical support, including deployment, installation, troubleshooting, and repair of computer systems, hardware, and peripherals across the organization. This role serves as a point of escalation for the Service Desk and works closely with Systems Engineers and internal technology teams to resolve issues and support business operations.

KEY RESPONSIBILITIES

Technical Support & Service Delivery

• Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
• Respond to Service Desk escalations and support branch/back-office locations as needed
• Troubleshoot operating systems, applications, hardware, and connectivity issues
• Communicate technical information clearly to non-technical users and stakeholders
• Accurately document all work within IT service management platforms

Issue Resolution & Collaboration

• Identify root causes of incidents and implement effective solutions
• Collaborate with internal technology teams and external vendors on complex issues
• Escalate recurring or advanced issues appropriately
• Maintain consistent communication throughout the resolution process

Asset & Deployment Support

• Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
• Support device setup and installation across multiple locations
• Ensure proper tracking and documentation of IT assets

Operational Support & Performance

• Meet defined service levels, KPIs, and operational expectations
• Provide coverage during core hours and support after-hours needs when required
• Support continuous improvement of IT processes and service delivery

SKILLS AND TRAINING REQUIRED

• Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office
• Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
• Experience with ServiceNow, MECM, ITAM tools, DUO, or Cisco Secure Client preferred
• Strong technical troubleshooting and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills
• Ability to build relationships across all levels of the organization
• Strong attention to detail and execution discipline

WORK EXPERIENCE

• 1-3 years of experience providing field, desk-side, or remote IT support in an enterprise environment
• Experience supporting business applications and end users in a corporate setting preferred

EDUCATION

• Required: High School Diploma or GED
• Preferred: Associate's degree in IT, Information Systems, or related field

LICENSES AND CERTIFICATIONS

• Required: CompTIA A+ (or equivalent)
• Preferred: CompTIA Network+, ITIL 4 Foundation, Microsoft Fundamentals

ADDITIONAL REQUIREMENTS

• Valid driver's license with acceptable driving record
• Ability to travel to company locations as needed
• Ability to lift and move IT equipment (up to 60 lbs)

WORKING CONDITIONS

• Work performed in a standard office and branch environment
• Travel required for on-site installations and support
• Physical activity may include lifting, bending, and equipment installation

The hazards are primarily those present in a normal office setting and commuting. Occasional exposure may occur in public or operational environments during on-site support.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

PAY DETAILS:

$ 27.90 - $34.87/hourly

Please note, the base pay actually offered may vary based upon the candidates skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.