Access Control, Communication Skills, Customer Support/Service, Dental Insurance, Driver's License, Hardware Installation, Health Insurance, Identify Issues, Information Technology Software, Multitasking, On Site Support, Problem Solving Skills, Safety/Work Safety, Software Installation, Support Documentation, Telephone Skills, Vision Plan
Field Support Technician
Greensboro Asheville, N.C.
Are you a problem solver with a patient and precise way of working?
As a Field Support Technician with S.A.M.S. Inc., your role will be pivotal in our success by helping support our customers with all their identification and security needs.
Apply Now
Greensboro Asheville, N.C.
Are you a problem solver with a patient and precise way of working?
As a Field Support Technician with S.A.M.S. Inc., your role will be pivotal in our success by helping support our customers with all their identification and security needs.
S.A.M.S. Inc. is a stable, family-owned company on a fast growth trajectory. We are excited to welcome another valuable service team member.
Responsibilities Include:
- Installing and supporting access control, credentialing systems and door hardware.
- Working closely with manufacturer to troubleshoot equipment.
- Diagnosing and resolving technical hardware and software issues in a wide range of products.
- Researching required information using available resources.
- Accurately documenting support call information via remote tech software.
- Proactively scheduling and running installs, inspections and service calls as needed to customer locations.
- Ensuring company vehicle has proper maintenance.
- Keeping a clean and safe work environment while performing daily tasks.
Skill and Knowledge Qualifications:
- Proper communication skills and phone etiquette.
- Network and PC knowledge.
- Mechanical and Electronic experience.
- Knowledge of relevant software computer applications and equipment.
- Knowledge of customer service principles and practices.
- Ability to install and service software and peripherals.
- Self-motivated and sense of urgency in addressing any support issues.
- Multi-tasking capabilities.
- Clean driving record.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
If youre an expert problem solver looking for a great company to work for, please apply here:
Apply Now
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SMITHS ADDRESSING MACHINE SERVICES, INC