Field Support Supervisor (75618)

Inter-Con Security Systems Inc

Pasadena, CA

JOB DETAILS
SKILLS
Coaching, Communication Skills, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Disciplinary Action, Documentation, Field Trials, Incident Response, Leadership, Maintain Compliance, On Site Support, Performance Management, Problem Solving Skills
LOCATION
Pasadena, CA
POSTED
30+ days ago

Job Overview: We are seeking a proactive and dependable Security Field Supervisor to oversee field operations, conduct post inspections, support officers in the field, and ensure contract compliance. This position is critical to maintaining site coverage, training and coaching officers, and responding to incidents or emergencies. The ideal candidate is detail oriented, professional, and capable of working independently with minimal supervision. The Security Field Supervisor must demonstrate strong leadership, effective communication, and exceptional problem solving skills. This role requires flexibility, a service minded approach, and the ability to manage a high volume of field responsibilities with a focus on client satisfaction and officer performance. The Supervisor is also required to staff and work extended shifts as needed to ensure proper coverage

Key Responsibilities: \u2022 Conduct routine post inspections and field visits to ensure contract compliance and officer performance. \u2022 Deliver equipment, uniforms, post orders, and necessary materials to officers. \u2022 Ensure sites are covered and assist with emergency coverage as needed. \u2022 Provide coaching and corrective feedback to field staff in real time. \u2022 Monitor officer appearance, conduct, and adherence to policies. \u2022 Respond to incidents and emergencies and ensure proper documentation is completed. \u2022 Serve as the primary point of contact for field officers and escalate concerns as appropriate. \u2022 Assist in training new hires and reinforcing site-specific protocols. \u2022 Document inspections, disciplinary actions, and field reports clearly and accurately. \u2022 Support client relations by responding to concerns and ensuring service satisfaction. \u2022 Assist with investigations and provide detailed written summaries. \u2022 Ensure all officers are using required applications for reporting, timekeeping, and inspections

About the Company

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Inter-Con Security Systems Inc

Inter-Con Security Systems, Inc. was founded in 1973 and remains family-owned-and-operated. Our company culture is built around our history—as a family-owned business, fostering a sense of community is integral to our mission. We reward and recognize two things above all—a strong worth ethic and dedication to elite performance for our clients.

We employ over 35,000 people globally, all of whom dedicated to protecting and serving their communities. Inter-Con is amongst the largest multinational private security companies in the world with operations in North and South America, Africa, and Europe. With offices in across the globe, see where Inter-Con can take you!

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Government and Military
FOUNDED
1973
WEBSITE
https://www.icsecurity.com/