Location Warsaw US
Requirement Onsite support
Responsibilities
Focused IT primary point of contact that can be dispatched to expedite the support participate and support rapid response team triage process and attend daily performance meetings
Assist network support team and other infra teams for day-to-day troubleshooting and infra projects
Assist client SPOC with reliability calls for high priority tickets P1P2 investigation and resolution
Helps local hardware support team with checking printers and shopfloor peripherals
Provides assistance to the hardware support team for applications or processes
Act as coordinator for resolving incidents related to any application support in manufacturing plant
Be a SPOC for BUIT local support and external vendors
Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
Coordinate with MLL workstation engineering WESS team to resolve OS and workstation build issues including antivirus/malware related setup and issues
Test connectivity for changes to network including wireless and patching
Coordinate with application owners to install the client applications and ensure that the applications launch as expected
Coordinate with equipment vendors for repair and maintenance
Initial troubleshooting for application issues and continue to provide coordination/escalation to resolution/conclusion
Support base business-related IQOQ testing and technical change control activities
Qualifications
Minimum 5 years of experience in handling site IT support incident management
Should be conversant with ITIL process service/asset management
Must be knowledgeable in network infrastructure
Should be knowledgeable on multiple operating systems/DBs
Should be able to work independently and be ready to provide support off business hours
MES knowledge is an added advantage
Should possess multitasking capabilities with excellent coordination skills
Worked in pharma/manufacturing plant is an added advantage
Additional requirements
Manufacturing experience with IT/infra knowledge
Cross team/dept coordination
Project experience
ITIL knowledge would be preferable
Knowledge of GxP would be an add-on