Field Support Engineer
San Angelo TX
Contract
Job description
Requirement Onsite support
Responsibilities
Serve as the primary IT contact for escalated Technical Services support
Support network and infrastructure teams with troubleshooting and projects
Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours oncall support
Work with MLL personnel to identify issues and define futurestate requirements
Coordinate application support for incidents and service requests in the plant
Act as the single point of contact and project lead for complex service requests and local projects
Monitor service levels and support the health of Technical Services including network reliability availability and capacity
Work with MLL stakeholders including execution systems teams plant engineers and technicians
Assist with site asset planning deployment and decommissioning
Coordinate enduser support and service desk activities
Coordinate application installations and ensure proper operation
Liaise with network vendors on equipment repair and maintenance
Provide initial troubleshooting for applications and coordinate escalation through resolution
Support and coordinate site technical change control activities
QualificationsSkills
5 years of experience in site IT support and incident management
Proficiency in ITIL processes and service asset management
GxP knowledge preferred
Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security
Ability to work independently and provide offhours support
Strong multitasking coordination and organizational skills
Preferred additional Skills
Experience supporting IT infrastructure in a manufacturing plant environment
Knowledge of SCADA MES and Kepware is a plus
Ability to coordinate effectively across teams and departments
Familiarity with general project management principles
Knowledge of multiple Windows operating systems and databases
Skills
Mandatory Skills : Shopfloor Field Support
We are VBeyond Healthcare, a subsidiary of VBeyond Corporation, which was founded in 2006 and is headquartered in the US. Life science, pharmaceutical, and medical are the sectors we recruit for. We help identify and manage extraordinary opportunities in healthcare organizations for doctors, clinicians, and healthcare professionals. We, at VBeyond Healthcare, provide a full range of allied health, medical, and emergency comfort staffing services, as well as the management of long-term placement opportunities.
Rapid innovations and technological advancements have created a massive skill gap in healthcare.
We understand the criticality of healthcare organizations in staffing new roles, as they prepare to cater to future demand. Our suite of products and services is designed to address the growing shortage of skilled and trained talent in healthcare, facilitate adherence to stringent regulations, and ensure engagement and retention of the trained workforce. Our specialization includes, but is not limited to:
Biotechnology
Healthcare Services
Clinical Trials
Research and Development
Medical Technology (MedTech)
When it comes to nurse staffing alternatives, VBHealthcare has the largest selection. We work closely with our clients to understand their specific needs and to provide the best solutions for their most important nursing roles.
The allied health professionals at VBHealthcare are prepared to work in skilled nursing institutions, hospitals, rehab facilities, nursing homes, and everything in between. We want to offer a facility that can ensure top-notch patient care, and we do this with the help of our allied employees.