Field Specialist - Ryobi Experience Team (Remote Raleigh Area)

Job Description:

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist- RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Primary Responsibilities

• Responsible for a covering a large territory for riding mower customer support

• Diagnosing and repairing TTI riding mowers in the field

• Recruiting and training new service centers for riding mower repair programs

• Training existing service centers within territory on current and new riding mowers

• Being a subject matter expert on riding mower programs

• Visiting customer residences to diagnose and repair mowers

• Visiting service centers when needed for repair assistance

• Keeping constant communication channels open with all TTI parties

• Conduct phone support for customer and service centers when needed

• Providing performance reports when requested

• Work with engineering and project management on current issues identified

• Keep an organized and clean company provided work vehicle and tools

• Other duties as assigned

Requirements

• Extensive travel within territory and some overnight stays

• Must be mechanically inclined- Specific rider repair training will be provided

• Must be able to problem solve and have critical thinking skills

• Prior presenting and/or training skills preferred

• Must demonstrate strong written and oral communication skills

• Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention

• Empathy and ability to relate to customers is necessary