Field Services Technician II (HMR)

DAS Health

Fort Worth, TX

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Amazon Web Services (AWS), Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, Customer Relations, Customer Support/Service, Desktop PC, Documentation, Firewalls, Health Information Technology, Healthcare, Identify Issues, Laptop PC, Managed Care, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Military, Network Administration/Management, Network Routers, Network Switching, Network System Hardware, On Call, On Site Support, Onboarding, Operational Improvement, Patient Care, Resolve Customer Issues, Sales Closing Skills, Technical Delivery, Technical Support, Willing to Travel, Wireless Communications

LOCATION

Fort Worth, TX

POSTED

22 days ago

Field Services Technician II (Onsite – Fort Worth, TX + Travel)

About DAS Health
DAS Health is a leading healthcare IT managed service provider, delivering innovative technology and support services to healthcare organizations nationwide. We partner with clients to improve operations, enhance patient care, and drive efficiency through technology.
We’re currently seeking a Field Services Technician II to support a valued client across multiple senior living communities in Texas.

Role Overview
This is a full-time onsite role based in Fort Worth, TX, supporting approximately 100+ users across multiple client locations statewide. You’ll act as the primary IT support contact onsite—handling everything from day-to-day troubleshooting to site visits, device deployments, and user support.
This role is ideal for someone who is hands-on, proactive, and highly comfortable working independently in a client-facing environment.

Key Responsibilities

Provide onsite and remote technical support across multiple client locations
Act as the primary IT presence for the client; proactively engage users and address issues
Manage tickets end-to-end, including creation, documentation, and resolution
Troubleshoot and support Microsoft environments, including Windows, Microsoft 365, and endpoints
Assist with network troubleshooting (firewalls, routers, switches, wireless)
Install, configure, and deploy laptops, desktops, and networking equipment
Support device remediation, onboarding support, and rollout initiatives
Maintain accurate documentation in ticketing and asset systems
Collaborate with DAS Health team members and vendors as needed

Travel & Work Environment

Primary location: Fort Worth, TX
Travel required across additional sites including: Houston, El Paso, Tyler, Amarillo, Bonham
Full-time onsite role
Some overnight travel required, especially during onboarding or major projects
Some trips may involve consecutive overnight stays
Travel frequency may vary (closer sites more frequently, longer-distance sites periodically)

Required Experience

2–4 years of IT support, field services, or MSP experience
Experience working in a Microsoft environment (Windows, M365)
Strong troubleshooting skills across endpoints, systems, and basic networking

Required Technical Skills

Working knowledge of networking concepts (routers, switches, firewalls)
Experience with Windows Server and/or cloud environments (Azure/AWS preferred)
Familiarity with ticketing systems and documentation practices
Experience supporting laptops, desktops, and user devices

Required Professional Skills

Proactive, confident, and customer-facing personality
Comfortable engaging directly with end users—not just responding to tickets
Strong communication skills with both technical and non-technical users
Ability to work independently with minimal supervision

Preferred Qualifications

CompTIA A+ and/or Network+
Previous MSP experience
Experience supporting multi-site environments
Military/veteran background with technical experience is a strong plus

Additional Expectations

Ability to participate in occasional after-hours or on-call support
Comfortable managing workload independently across multiple locations
Willingness to travel overnight as needed

Why Join DAS Health?

Opportunity to support mission-driven senior living communities
High-impact, autonomous role with direct client interaction
Opportunity to grow within a leading healthcare IT organization
Hands-on experience across multiple environments and locations

Field Services Technician II (HMR)

DAS Health

Fort Worth, TX

About the Company

DAS Health

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