Join a global leader in technology as a Field Services Operations Support Manager in Huntsville, AL.
Lead and mentor a team of 50 helpdesk agents supporting field technicians and service centers to ensure efficient appliance and electronics repairs.
Monitor performance metrics, manage system operations, and resolve service issues to deliver superior customer experience.
Evaluate workflows, implement data-driven process improvements, and lead cross-functional initiatives to optimize productivity and service quality.
Qualifications include a bachelor’s degree, 5+ years in operations or project management, leadership ability, strong analytical skills, and bilingual skills a plus.
Offering a salary range of $100,000-$113,000, comprehensive benefits, performance incentives, and growth opportunities in a diverse, innovative environment.
Join us to shape the future of technology and create value through collaborative, ethical, and customer-focused work.