Field Services engineer

Cognizant Technology Solutions Corp

Mount Holly, NC

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Audioconferencing, Audiovisual, Bridge Building, Business Operations, Cloud Computing, Computer Services, Consulting, Cookies, Customer Support/Service, Data Management, Desktop Administration, Desktop PC, Document Scanners, English Language, Establish Priorities, Hewlett-Packard Product Family, IT Service Management (ITSM), Incident Management, Information Technology & Information Systems, Internet Security, Laptop PC, Latin Language, Life Insurance, Microsoft Windows Operating System, Mobile Devices, Multitasking, Needs Assessment, Network Administration/Management, Network Operations Center, On Site Support, Operations Management, Organizational Skills, Performance Analysis, Power Amplifier, Printers, Problem Solving Skills, Process Engineering, Resolve Customer Issues, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), Team Player, Track Customer Issues, Usage Analysis, Videoconferencing, Vision Plan
LOCATION
Mount Holly, NC
POSTED
30+ days ago

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Field Services engineer

00068630271

  • Date published May 01 2026
  • Location Mount Holly / United States
  • Job category IT Infrastructure
  • Work model Hybrid

Field Services engineer

Location: Mount Holly - NC

Applicants must be authorized to work in the US without sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

About Cognizant's CIS Practice:

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Monitor ticket queues and assign tickets through ITSM tools;
  • Perform incident management, RCA for major incidents, and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles.
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

What you'll need to succeed (required skills):

  • Demonstrate expertise in IT service management processes, Nexthink and tools
  • Possess strong knowledge Windows operating systems, SCCM to provide effective support.
  • Showcase proficiency in networking concepts and troubleshooting of factory devices, printers, scanners, etc to ensure seamless connectivity.
  • Exhibit skills in remote desktop support to address user issues in a hybrid work environment.
  • Have a solid understanding of desktop support principles and practices to enhance user
  • Demonstrate adaptability and problem-solving abilities to address technical challenges effectively.
  • Possess organizational skills to manage multiple tasks and prioritize effectively.

At Cognizant, we''re eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you''d be helpful to this role.

Applications will be accepted until May 4th 2026

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don't just dream of a better way - we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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About the Company

C

Cognizant Technology Solutions Corp

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We're driven by a passion to help our clients build stronger, more agile and more innovative businesses.

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.

What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
https://www.cognizant.com