Strong field service capabilities, including on-site installation, commissioning, and hands-on equipment support.
Proficiency in troubleshooting and diagnostics to identify root causes and resolve mechanical, electrical, or control-related issues.
Experience providing technical support, both on-site and remotely, including clear communication of solutions and instructions.
Background in Fanuc CN Control, Electrical & Mechanical Drawings, Understanding Machine Alignments/Geometry of Horizontal Machining Center. preventive maintenance, including scheduled inspections, adjustments, and component replacement to minimize downtime.
Demonstrated customer service skills, with a focus on professionalism, responsiveness, and building long-term relationships.
Ability to travel regularly within the US & Canada region.
Solid organizational and documentation skills, with the ability to maintain accurate service logs and reports.
Comfort working independently in the field and collaboratively with cross-functional teams.
Familiarity with industrial machinery, automation systems, or manufacturing environments is preferred.
Responsibilities include providing on-site and remote technical support, maintaining accurate service records and reports, and collaborating with internal teams to escalate complex issues. The role also requires clear communication with customers, training operators on proper equipment use, and ensuring safety standards and company procedures are followed during all service activities.
Niigata, Inc. is a United States–based company located at 1501 Landmeier Rd in Elk Grove Village, Illinois, within the greater Chicago area. The organization operates in a dynamic industrial environment, supporting customers who rely on reliable equipment and responsive technical service. Team members benefit from working in a setting that values practical problem-solving, technical expertise, and customer satisfaction. Joining Niigata, Inc. offers the opportunity to support a diverse customer base while developing hands-on skills with complex systems.
The Field Services Engineer is a full-time, hybrid role based in the Chicago, IL area, with a mix of on-site customer visits and work-from-home tasks such as documentation and remote support. On a day-to-day basis, this role involves installing, commissioning, and servicing company equipment at customer locations, performing diagnostics, and resolving technical issues in the field. The Field Services Engineer will execute preventive maintenance, perform system inspections, and recommend improvements to optimize equipment performance and reliability.
Niigata machines have built a reputation worldwide for precision, durability, and performance in the most demanding manufacturing environments.
Joining Niigata means working with:
· A respected global machine tool brand
· Industry-leading machining technology
· Strong engineering and applications support
· Opportunities to grow market share in key manufacturing sectors
If you are an experienced machine tool sales professional looking to represent a premium product line and grow your territory, we encourage you to apply.