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Field Services Engineer

CEDENT

Boston, MA

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JOB DETAILS
SKILLS
Algorithms, Analysis Skills, Biology, Biomedicine, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Cytogenetics, Develop and Maintain Customers, Driver's License, Identify Issues, Interpersonal Skills, Microscopy, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, System Operations, Systems Administration/Management, Systems Maintenance, Willing to Travel, Writing Skills
LOCATION
Boston, MA
POSTED
30+ days ago
Field Service Engineer - Basic Statement of Position
 Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products.

Essential Duties and Responsibilities
· Installation of Client systems at customers sites
· Training of new users to successfully operate the Client systems & software
· Demonstrating Client systems and applications
· Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications.
  • The position requires diagnosing and resolving mechanical, hardware, software, and system failures
  • You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
  • Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe
Requirements
  • Bachelor’s degree or equivalent in life science, biomed, or a technical field
  • Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Problem solver with good technical aptitude and troubleshooting skills
  • Ability to understand computer algorithms and to tune parameters.
  • Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users
Other requirements
  • Handle stress effectively
  • Willingness to work outside of normal working hours and in rare cases on weekends
  • Valid Passport
  • Valid driver license
When not traveling, work from client office in Billerica MA
 

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