Analytical thinking / Attention to detail
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Decision making
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Customer focused
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Self-motivated
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Time management
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Adaptability / Flexibility
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Problem solving / Creativity
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Ethics and Integrity
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Proficiency with hand and small power tools
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Familiarity with HTST, UHT, and Vat pasteurization processes as well as PMO
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Ability to communicate technical information
Qualifications
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Education: High school diploma or GED equivalent; Associate’s degree in a technical field (years of relevant experience may be substituted)
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Experience: 3-5 years of experience in a relevant field (instrumentation, electronics, maintenance, engineering, quality)
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Knowledge: General knowledge of Windows, Word, Excel, Outlook. Knowledge of basic electric principles and safety. Knowledge of AC and DC circuits. Knowledge of analog and digital communication protocols such as 4-20mA, HART, IO-Link, etc. Knowledge of PLC’s, DCS’s, SCADA systems, and other data acquisition and processing systems
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Testing and Calibration: Perform accurate testing and calibration of a wide range of instrumentation and processing equipment, ensuring compliance with standards and specifications.
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Startup and Commissioning: Implement setup and adjustments in instruments to ensure reliable operation in line with the customer’s expectations.
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Troubleshooting: Diagnose and resolve technical issues with instrumentation systems, identifying and implementing effective solutions.
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Documentation: Maintain detailed records of procedures, ensuring traceability and compliance with regulatory requirements.
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Quality: Diligently adhere to quality control standards.
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Customer Interaction: Collaborate with customers to understand their calibration requirements, address inquiries, and provide technical assistance.
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Sales: Develop and maintain customer relationships and identify opportunities to upsell products and services based on customer needs.
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Technical Support: Provide remote technical assistance to customers and Masterleo Technicians over the phone or through messages and emails.
Training: Provide training and guidance to Masterleo Tech I position and customers on applications, instrument selection, and setup including critical control points.
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Communication: Effectively communicate schedules, travel plans, work plans, and all things related to the business with customers and Masterleo personnel.
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Safety: Adhere to all established safety guidelines, use appropriate PPE, and perform work in a safe and responsible manner.
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Travel: Maintain a valid driver’s license and ability to fly on commercial airlines, make travel arrangements, and generally be available for scheduled travel with occasional on-call duties.
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Other Responsibilities: Responsibilities are as assigned and subject to change to accommodate business needs.
This position will perform programming, testing, and calibration services on various instrumentation and processing equipment to ensure it is in optimal operating condition and within the customer’s expected specifications. The applications are typically in a sanitary and hygienic environment located inside or around manufacturing, production, and research facilities in the food and beverage, data center, utilities, or pharmaceutical industries. Compliance with regulatory agencies such as the FDA is required. Must be dependable, self-motivated, and technically inclined. The ability to travel regularly within the United States is expected.
Masterleo is located Westerville, OH near Columbus, OH. We proudly support the processors who feed America through smart sanitary services for the food, dairy and berverage industries.
We offer instrumentation service, testing and calibration as well as maintenance support.