Field Service Technician

Field Service Technician

Hillyard, Inc. is currently seeking a Field Service Technician to join our Service team in Urbandale, IA.

Are you mechanically inclined, enjoy solving problems, and take pride in delivering exceptional customer service?

Do you enjoy working independently, managing your own schedule, and being the person customers trust to keep their equipment operating at peak performance?

If so, this could be the opportunity you''ve been looking for.

As a Field Service Technician, you''ll serve as the face of Hillyard at customer locations, providing expert service, troubleshooting equipment issues, and building strong customer relationships. This position offers the independence of working in the field while providing the support, training, and resources needed to succeed.

What You''ll Do

• Diagnose, troubleshoot, and repair commercial cleaning equipment at customer locations.
• Perform preventative maintenance and equipment inspections.
• Serve as the primary point of contact for customers, delivering professional and responsive service.
• Communicate repair recommendations, equipment status, and service updates to customers and internal teams.
• Complete service reports, work orders, and required documentation accurately and timely.
• Manage parts inventory within your company vehicle to support efficient repairs.
• Utilize electrical testing and diagnostic equipment to identify and resolve equipment issues.
• Maintain company vehicle, tools, and equipment in a safe and professional manner.
• Participate in ongoing training and certification programs to expand technical knowledge and skills.
• Follow all company safety policies and procedures.

What We''re Looking For

• Strong mechanical and electrical troubleshooting abilities.
• Experience repairing, maintaining, or servicing equipment in the field or within a service environment.
• Ability to work independently and manage daily service responsibilities with minimal supervision.
• Strong customer service and communication skills.
• Ability to read and interpret electrical schematics, wiring diagrams, and parts diagrams.
• Experience using electrical testing and diagnostic equipment.
• Strong organizational skills and attention to detail.
• Valid driver''s license with a good driving record.
• Must be at least 21 years of age.

Experience That Transfers Well

We encourage candidates with experience in the following areas to apply:

• Equipment repair
• Industrial or manufacturing maintenance
• Automotive or diesel mechanics
• HVAC service
• Appliance repair
• Electro-mechanical maintenance
• Military mechanical or technical experience

Why This Opportunity Stands Out

• Work independently with minimal direct supervision
• Company vehicle, cell phone, and company credit card provided
• Extensive hands-on training and certification opportunities
• Variety of customer locations and daily challenges
• Opportunity to build long-term customer relationships
• Stable company with over 100 years of success

Why Hillyard?

Since 1907, Hillyard has been helping customers create clean, safe, and healthy environments through industry-leading products, equipment, and service solutions. We invest in our people and provide the training, tools, and support needed to build a successful long-term career.

What''s in It for You?

• Monday-Friday day shift schedule
• Competitive hourly pay
• Bonus program
• Company vehicle
• Company cell phone
• Company credit card
• Paid holidays
• Paid time off programs
• Industry-leading 401(k) and profit-sharing program
• Excellent medical, dental, and vision benefits
• Career growth through training and certification programs

Getting Started

At Hillyard, we value self-motivated individuals who enjoy solving problems, helping customers, and working with their hands. If you''re looking for a career that offers independence, variety, and the opportunity to make a difference every day, apply today and join the Hillyard Service Team.

Click here to view a full position description

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.