Our Opening and Your Responsibilities Summary
Eagle Product Inspection Field Service Technicians FSTs deliver world-class customer support by performing start-ups audits, maintenance, repairs, and training for Eagle X-Ray systems. They manage all aspects of field service-customer communication, scheduling, reporting, documentation, and job management-while adhering to Eagles safety standards, procedures, and best practices.
Locations - IA AR KS MO
Essential Duties and Responsibilities
Ensure compliance with all Eagle MT-PI and customer site safety requirements.
Attend weekly service calls and execute scheduled service visits efficiently, balancing cost, time, and customer expectations.
Build strong customer relationships and act as a trusted advisor.
Diagnose and resolve technical issues aiming for first-time fix.
Complete and submit accurate service reports, timesheets, and expenses promptly.
Evaluate equipment performance and recommend improvements.
Maintain technical training tools and company-provided equipment.
Participate in remote support and on-call rotations, including weekend or after-hours work.
Uphold Eagles core values and Code of Conduct.
Perform other duties as assigned.
What You Need to Succeed
Education
High school diploma or GED required; associate degree in Electronics or Engineering Technology preferred.
Experience & Skills
Detail-oriented, self-motivated, and able to meet deadlines in a fast-paced environment.
Strong problem-solving, communication, and customer-service skills.
Skilled in conflict management and collaboration across teams.
Proficient with hand tools, test equipment, and Windows applications (Outlook, Teams, Excel, Word, Adobe).
Knowledge of mechanics, electronics, conveyors, and AC/DC systems, able to read blueprints and schematics.
Fluency in English required; Spanish a plus.
Our Offer to You
Medical, dental, and vision care coverage and a 401k savings plan with company matching - all starting on date of hire.
Tuition reimbursement, employee wellness programs, plus other perks and discounts.
Parental and caregiver leave policies.
All the usual benefits, such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Global market strength and worldwide leadership in weighing.
A brand name that is identified worldwide with precision, quality, and innovation.
Thousands of patents, design, and innovation awards.
A commitment to extraordinary service on our state-of-the-art equipment.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial product inspection, and retailing applications.
Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.
You can find more details in our Equal Employment Opportunity Policy. If youd like more information about your EEO rights as an applicant under the law, please click here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference: 21385
Preferred Location: Arkansas, Iowa, Kansas, Missouri
Job Type: Full-time
Legal Entity: Eagle Product Inspection LLC, Delaware
1571 Northpointe Parkway, Lutz, FL 33558, United States
1-813-889-9500