Accidental Death and Dismemberment (AD&D), Copying Machines, Cross-Functional, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Electromechanics, Hand Tools, Identify Issues, Insurance, Inventory Management, Laptop PC, Maintenance Services, On Site Support, Printers, Productivity Management, Record Keeping, Schematics, Technical Writing
Donnellon McCarthy Enterprises, a leader in the Office Technology industry, is seeking talented Field Service Technicians to join our winning team in the Cleveland, OH area. We pride ourselves on working hard, delivering award-winning service, and having fun along the way. We offer a competitive salary, excellent benefits, and opportunities for growth.
If you're a dedicated professional with technical expertise and a passion for customer service, we'd love to start the conversation!
Job Summary:
As a Field Service Technician, you will be responsible for providing on-site emergency repair and routine maintenance for copiers, printers, and other specialized industry-related devices.
Essential Functions:
- Perform routine maintenance and emergency repairs on multi-function devices.
- Maintain proper inventory of spare parts in the company-provided vehicle.
- Keep accurate electronic maintenance records for serviced devices.
- Manage daily workload within assigned territory to maximize productivity.
- Complete manufacturer and in-house technical training as required.
Qualifications:
- Excellent customer service and relationship-building skills.
- Valid driver's license with a clean driving record.
- 2-year degree or diploma in electronics, computer-related fields, or equivalent experience preferred (but not required).
- Proficient in using laptops and crossover cables for troubleshooting.
- A+, Net+, or other related certifications are a definite plus.
- Strong electro-mechanical aptitude with experience using basic hand tools.
- Ability to interpret technical documentation and read schematics.
- Highly detail-oriented, self-motivated, and capable of working independently.
Benefits:
We offer a comprehensive Advantage Compensation Package , including:
- Major Medical, Dental, Vision, Life, and AD&D Insurance.
- Flexible Spending Account (FSA) / Health Savings Account (HSA).
- 401(k) retirement plan with company match.
- Employee Referral Bonus Program.
- Company vehicle.
Work Location:
- On-site across multiple client locations in the Cleveland area.
Job Type: Full-time
Ability to Relocate:
- Cleveland, OH 44114: Relocate before starting work (Required)
Work Location: On the road
Compensation details: 18-20 Hourly Wage
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Donnellon McCarthy Enterprises