Field Service Technician

Position Summary

A growing industrial automation and custom equipment manufacturer is seeking an experienced Field Service Technician to support equipment installation, testing, commissioning, troubleshooting, and customer training.

This is a highly hands-on position requiring up to 75% travel throughout North America. The technician will work at customer, vendor, and company facilities while serving as the primary onsite contact during project activities.

Key Responsibilities

• Perform final assembly, testing, debugging, and equipment runoffs
• Install and commission custom machinery and tooling at customer facilities
• Troubleshoot mechanical, electrical, pneumatic, hydraulic, PLC, and equipment-related issues
• Communicate project status, open items, and technical concerns to program management
• Coordinate onsite activities and priorities directly with customers
• Complete detailed service reports documenting completed work and remaining items
• Assist engineering with equipment modifications and onsite change requests
• Determine the time, materials, and services required to complete equipment changes
• Support spare-parts requests, preventive maintenance, and equipment improvements
• Train customer employees on equipment operation, setup, and maintenance
• Track labor, materials, expenses, and project costs
• Maintain professional communication and strong customer relationships
• Ensure all work meets company and customer quality standards

Qualifications

• High school diploma or equivalent
• Specialized training in toolmaking, machine building, industrial maintenance, or a related technical field
• Experience building, installing, commissioning, or servicing custom automated equipment
• Ability to read mechanical drawings, electrical prints, and pneumatic and hydraulic schematics
• Experience troubleshooting PLC-controlled equipment
• Working knowledge of Allen-Bradley, Siemens, Omron, or similar PLC platforms
• Ability to use computers for reporting, viewing prints, and connecting to equipment for technical support
• Strong mechanical aptitude and hands-on troubleshooting ability
• Excellent communication, organization, and customer-service skills
• Ability to work independently at customer facilities

Preferred Qualifications

• Technical degree or college diploma in manufacturing, automation, mechatronics, or a related field
• Extensive experience within automotive manufacturing, machine building, or industrial automation
• Experience with equipment installation, startup, and customer runoffs
• Experience supporting robotic or highly automated manufacturing systems

Travel and Physical Requirements

• Ability to travel up to 75% throughout the United States, Canada, and Mexico
• Valid U.S. passport and ability to travel internationally
• Ability to work in active manufacturing and shop-floor environments
• Ability to safely use hand tools, power tools, computers, and diagnostic equipment

This is an excellent opportunity for a hands-on technician who enjoys solving complex equipment problems, traveling to customer facilities, and working with advanced manufacturing technology.

You should be proficient in:

• PLC Troubleshooting Skills
• Troubleshooting Industrial Automation Equipment