ATM, Candidate Sourcing, Consulting, Identify Issues, Inventory Management, Inventory Reports, Maintenance Services, On Site Support, Problem Solving Skills, Reporting Skills, Safety Process, Service Level Agreement (SLA), Smartphones, Status Reports, Support Documentation, Willing to Travel
LOCATION
St. Louis, MO
POSTED
8 days ago
This is "Vishal" from Sumeru Solutions. We are sourcing talent for one of our Direct Clients. I have a "Field Service Technician" Role for you. If you are available in the job market, please have a look at the job description and reply to me with your updated resume to "
vishal.marodiya@sumerusolutions.com
" or contact me at " 425 230 2148.
Job Title: Field Service Technician
Job Location: St. Louis- MO
Multiple Locations available: [Minneapolis - MN, Pensacola - FL, Northern Seattle and Everett - WA, Chicago - IL, Brookhaven, MS, South - SD, St. Louis- MO, El Paso- TX, Manchester-NH, Greenville- MS, Tupelo- MS]
Job Type: 6 Contract Role (Contract to hire)
Job Description
As a Field Service Technician, you will: represent the NCR Atleos brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues. You will also apply knowledge of routine work-area procedures, complete standardized activities, and resolve task-related problems in straightforward situations, with an emphasis on manual skills.
Here are some of the tasks that our field service technicians do each day:
Perform minor maintenance, repairs, and component replacement at the module level.
Maintains parts inventory and related records.
Provides status reports throughout the service repair.
Diagnose problems based on the information provided in the call and through the error logs on the ATM.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Practices security safety procedures when working with ATM's and or within financial institution.
Complete NCR specific Training and certifications.
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
The Field Service Technician position may require the following:
May require bending/squatting, walking/standing /sitting for prolonged periods.
May require prolonged travel based on your service area.
Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
You may be dispatched daily on a call-by-call basis or have a daily schedule.
You may be required to work on rotating shifts, nights, and or weekends.
High School Diploma or equivalent 0-1 years of related experience.
A smart phone to receive work orders on and access support documentation. Android or iPhone.
Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common