A global leader in digital services recognised for innovation sustainability and a people-first culture. We feature in the Gartner Magic Quadrant are listed in the Global 100 Most Sustainable Companies and have been named one of Forbes Worlds Best Employers 2025. At Ricoh we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow contribute and make a positive impact while helping to build a more sustainable future.Find your place. Transform your futureOur purpose is centred on understanding and improving how people work. By focusing on real working experiences we support individuals to develop their skills realise their potential and do work that feels meaningful.People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit how we support our people and how we work together every day creating an environment where you can grow feel valued and make a difference.When you join us you are encouraged to share your ideas challenge the way things are done and work with others to build something better. If you are looking for a place where your voice is heard your development is supported and your work feels meaningful you will feel at home at Ricoh.To provide a technical service to customers including the maintenance and repair of Ricoh Graphic Communication and Print products. To ensure customers receive a satisfactory service in line with agreed service level agreements.Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations. Ensuring customers are kept up to date on the progress made.Responsible for the timely escalation of technical problems as specified within Service processes to ensure the downtime of equipment is kept in a minimum.To maximise revenue by identifying additional business and professional service opportunities whilst carrying out day-to-day duties. Ensuring these opportunities are reported through the correct channels.Responsible to supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.Management and control of vehicle stock to improve first time fix levels to customers and to minimise stock losses.Previous experience in a Field Technician role preferably within the Production Print sectorExcellent technical knowledge of the full range of RGC product rangeExcellent problem solving skillsProven fault finding techniqueExcellent knowledge of electrical mechanical engineeringSkilled in the use of electronical diagnostic toolsGood product knowledgeProven fault finding techniqueAbility to read and understand complex mechanical instructionsIT literateNetworking capabilitiesExcellent Interpersonal and customer handling skillsExcellent knowledge of Company Service proceduresRICOHUK