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Field Service Technician (Production) - Duluth, GA

Xerox

Duluth, GA

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JOB DETAILS
LOCATION
Duluth, GA
POSTED
30+ days ago
Field Service Technician (Production) - Duluth, GA


General Information


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City


Duluth


State/Province


Georgia


Country


United States


Department


TECHNICAL_SERVICE_ENGINEERING


Date


Monday, October 13, 2025


Working time


Full-time


Ref#


20036499


Job Level


Individual Contributor


Job Type


Experienced


Job Field


TECHNICAL_SERVICE_ENGINEERING


Seniority Level


Associate


Currency


USD - United States - US


Annual Base Salary Minimum


41,976


Annual Base Salary Maximum


83,952


The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .


Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.


Description & Requirements


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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .


We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.


Primary Responsibilities:


+ Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.

+ Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment

+ Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.

+ Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment

+ Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices


Skills and Qualifications:


+ Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran .

+ Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.

+ Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.

+ This is an extremely active position that requires theability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority, especially around electrical components.

+ Useful certifications for this role:


Here’s what success looks like in the first 60 days:


+ You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:


- Comprehensive understanding of our company and customer service culture


- Clear expectations in reference of call load, territory alignment and client satisfaction


- Thorough knowledge base of the equipment and inventory needs to support your territory


- Actively and correctly completing service calls independently.


#LI-MC1

#LI-ONSITE
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

About the Company

X

Xerox

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com

COMPANY SIZE
50 to 99 employees
INDUSTRY
Telecommunications Services
WEBSITE
http://xerox.com