Field Service Technician

Wide Open West

Montgomery, Alabama

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JOB DETAILS

SKILLS

Broadband, Comparative Analysis, Computer Security, Corporate Policies, Customer Escalations, Customer Relations, Customer Support/Service, Customer Training, Dental Insurance, Documentation, Driver's License, Electrical Wiring, FCC (Federal Communications Commission), Identify Issues, Incentive Programs, Internet Video, Internet/Online Service, Mobile Devices, Modems, Network Administration/Management, OSHA, Oil and Gas, On Call, On Site Support, Peripheral Hardware, Physical Demands, Problem Solving Skills, Quality Metrics, Record Keeping, Spectrum Analyzers, Technical Presentation, Test Equipment, Vision Plan

LOCATION

Montgomery, Alabama

POSTED

6 days ago

WOW! is currently hiring a Field Service Technician!

From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

How can we get you excited to join a company that has won the "Best Places to Work Nationally Award"?

Let us tell you about the perks!

• Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!

• Pay Range: $18.00-$24.00/hr. (Based on experience)

• Quarterly bonuses based on incentive program!

• Receive nationally recognized certifications which upon completion boosts your pay!

• Medical, dental, and vision insurance

• 401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.

• Receive a company vehicle, gas card, tools, professional uniform, and PPE!

• Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.

• Significant discounts on broadband packages for employees residing in our service areas.

What you'll be doing:

Essential duties and responsibilities include but are not limited to those listed below:

Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services
Install and relocate outlets
Install or remove converters and cable modems
Install interior and exterior wiring
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage
Assure proper signal levels and picture quality
Identify causes of picture and/or signal degradation
Troubleshoot from consumer device to tap
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service & maintain professional appearance/behavior at all times
Complete all tasks to WOW! quality standards
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps
Tests, maintains, splices, repairs and replaces coax cable.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.
Performs network troubleshooting including ping test, trace routes and speed test.
Other duties as assigned - which may include training other employees

All YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position requires a high school diploma or equivalent.

Able to interact with customers to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate handheld Field Service Tool application
Able to handle escalations and time-critical issues
Able to read street maps
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work while standing most of the time and walk or work over all types o

Field Service Technician

Wide Open West

Montgomery, Alabama

About the Company

Wide Open West

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