Field Service Technician

Evergreen Posting:  Walker-Miller Energy Services is experiencing tremendous growth, and we're always looking to connect with exceptional talent for future opportunities. If you're a Field Service professional, we'd love to hear from you! Please submit your application, and a member of our Talent Acquisition team will reach out when a role becomes available that aligns with your experience.

Company Overview:

Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals. 

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E-Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

The Energy Expert is primarily responsible for completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility's energy efficiency program.  They are also responsible for responding to general customer inquiries regarding utility services they receive and for directing the customer to the appropriate contact at the utility company. 

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within Walker-Miller's core values.
• Deliver professional, high-quality services to utility customers.
• Complete on-site energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building).
• Complete detailed report of home and building systems with accuracy and attention to detail.
• Install energy saving devices including energy efficient lighting, programmable thermostats and water saving devices.
• Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage.
• Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates available to them.
• Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit. This could include helping them sign up for utility rewards program.
• Assist Marketing team as directed by occasionally canvassing neighborhoods, distributing program literature.
• Actively identify and recommend ways to improve program operations and delivery.
• Continuously drive improvements in quality, customer satisfaction and productivity.
• Accurately complete and maintain all required paperwork, records and documents, etc.
• Follow and comply with all safety and work rules and regulations.

Basic Qualification:

• High School Diploma or equivalent.
• Two years of related work experience in one of the following:
• • Residential building construction
  • Residential or commercial building engineering/maintenance
  • Heating and Air Conditioning System install, sales or service
  • Other energy efficiency designations or certificates including:
  • • Advanced Home Energy Professional (HEP)
    • Building Analyst
    • Envelope Professional
    • Residential Building Envelope Whole Hose Air Leakage Controller Installer
    • Heating
    • Air Conditioning and Heat Pump
  • Air sealing and building insulation experience
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Very proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Ability to identify, read, and understand HVAC and building equipment nameplates.
• Ability to identify different types of building materials including insulation types and hazardous materials such as asbestos and vermiculite in homes.

Desired Qualification:

• Associate degree, preferred.

Licenses & Certifications:

• Valid driver's license and reliable transportation.
• BPI Certification, preferred.

Travel Requirements:

• Willingness to travel every day, up to 90% of the time.

Physical Demands and Work Environment:

• Required to stand and walk for long periods of time; talk and hear; and ability to touch and handle tools and/or controls.
• Ability to work on step stools or 5-foot high ladders to access attics or ceiling light fixtures.
• Ability to ascend and descend stairs.
• Ability to lift up to 40 pounds.
• Noise level is typically moderate.
• Employee could be exposed to fumes and/or airborne particles and risk of potential shock.

Note: The physical demand and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position.  This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)