divh2Field Service Technician/h2pOur Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover Miami International Airport, it is the main airport assignment and where you will spend the majority of your time. At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field./ph3Your Primary Responsibilities:/h3ulliDemonstrate the ability to diagnose errors, technical problems and determine proper solutions./liliDemonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge./liliDocument and produce timely and detailed service reports./liliA willingness to exceed company and customer requirements./liliResponsive to customer needs and building a positive relationship./liliEnsure all tools and calibrated equipment are properly maintained at all times./liliMeet daily service needs at assigned sites and locations/liliAbility to plan and perform repairs and preventative maintenance independently in the field./liliAble to schedule work based on field needs/li/ulh3Basic Qualifications for Field Service Technician:/h3ulliHigh School Diploma or equivalent with a minimum of 3-5 years experience in troubleshooting and repair/liliExceptional at managing time and able to complete assigned small field projects/liliTechnically savvy; innovative, quick to learn and adapt to new technology/liliProfessional demeanor and customer focused./liliDemonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers/liliFlexible and open to a fluid schedule and working environment./liliMust pass a criminal background check, drug test, pre-employment physical, and credit check/liliAbility to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details)./liliAbility to safely and successfully meet essential qualitative and/or quantitative productivity job standards./liliMust obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI)./liliMust have a valid drivers license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel)./liliDue to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position./liliMust be able to work overtime and variable hours as required by business needs./li/ulh3Preferred Qualifications:/h3ulliCertified trade training/li/ulh3Benefits:/h3ulli401K with company match vested immediately/liliHSA/FSA match/lili8 weeks paid parental leave/liliHealthcare for now and healthcare as your family and health change/liliContinuous Education Pathways/liliYou will be joining a passionate, driven and diverse global team!/li/ulpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div