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Field Service Technician- Locator

Wide Open West

Livonia, Michigan

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JOB DETAILS
SKILLS
Broadband, Communication Systems, Computer Security, Computer Testing, Copying Machines, Corporate Compliance, Corporate Policies, Customer Escalations, Driver's License, Electrical Components, Electricity, Email Management/Administration, FCC (Federal Communications Commission), Fax Machines, Hand Tools, OSHA, Office Equipment, On Site Support, Physical Demands, Presentation/Verbal Skills, Quality Metrics, Safety/Work Safety, Staff Training, Technical Presentation, Test Equipment, Time Management, Vehicle Driving
LOCATION
Livonia, Michigan
POSTED
30+ days ago
Summary:

Primary responsibility is using metallic cable coding locating device to identify existing plan. As trained, installs and repairs broadband communication system in compliance with company technical standards from consumer device to exterior tap location.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:
  • Prioritizes and completes locating work in timely fashion, consistent with WOW's or contractor's scheduling requirements
  • Reads maps and system prints to determine where located jobs will be completed
  • Communicates work inquiries and work results in timely fashion (usually by e-mail) with supervisor, contractor or other relevant parties
  • Assures system security by terminating unused ports and tag drops and locking pedestals
  • Takes voltage measurements
  • Understands/applies FCC and NESC technical standards
  • Identifies and reports all incidents of noncompliance (FCC, NESC, OSHA, and WOW standards)
  • Completes all tasks to WOW! quality standards
  • Maintains professional appearance and behavior at all times
  • Maintains excellent attendance
  • Maintains motor vehicle in proper working order per company policy, including equipment & toll inventory, vehicle security and vehicle maintenance
  • Trains employees
  • Attends to other duties as assigned


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to present technical information to a non-technical audience
  • Able to work independently
  • Able to accurately measure distances using tapes and other measure devices
  • Able to use assigned testing equipment including but not limited to underground locator and TDR
  • Able to operate office equipment, fax, copier, etc
  • Able to handle escalations and time-critical issues
  • Able to read street maps and system prints
  • Able to work flexible hours as required, including evenings, weekends and on-call shifts
  • Must have a valid drivers license and good driving record


Education/Experience:

Position requires a high school diploma or GED

Computer Skills:

Basic computer skills; internet and email are required.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work while standing most of the time
  • Ability to walk or work over all types of terrain, in all types of weather
  • Ability to carry tools and equipment
  • Ability to work in tight spaces while bending, twisting and reaching
  • Ability to carry, climb, and operate extension ladder (approx 28 feet and 75 lbs)
  • Ability to differentiate between different sizes and colors wires
  • Ability to perform work in elevated places (i.e., roofs, and utility poles)
  • Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
  • Ability to work with small components
  • Ability to use close vision, peripheral vision and adjust focus
  • Ability to work in poorly vented areas, such as attics, in extreme temperatures
  • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
  • Ability to life up to 90 pounds
  • Ability to operate computer and test equipment
  • Ability to work safely near power lines and electrical equipment
  • Ability to drive company vehicles in a safe manner


WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

About the Company

W

Wide Open West