Field Service Technician (Katy, TX)

Paladin Consulting, Inc.

Katy, TX

Apply

JOB DETAILS

SKILLS

Administrative Procedures, Communication Skills, Consulting, Customer Support/Service, Customer Training, Electricity, Electromechanics, Equipment Maintenance/Repair, Identify Issues, Interpersonal Skills, Inventory Levels, Inventory Management, Inventory Transactions, Lift/Move 50 Pounds, Maintain Compliance, Maintenance Services, Needs Assessment, On Site Support, Printers, Procedure Implementation, Requirements Management, Sales Presentation, Schedule Development, Service Level Agreement (SLA), Technical Analysis, Technical Support, Technical Training, Telephone Skills, Train-the-Trainer, Vehicle Fleets

LOCATION

Katy, TX

POSTED

Today

Paladin Consulting is currently hiring a Field Service Technician to join our team working onsite at our client's office located in Katy, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Field Service Technician
Work Location: Katy, TX
Duration: Long-term contract
Hours: Monday-Friday
Education/Experience Required:

Job Description:

Onsite Service Technician supporting large facility. M-F work shift. Standby Hours may be required.
Delivery and installation of printer supplies, maintains, repairs equipment.
Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark/ Xerox representatives to coordinate product solution.
Assess product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers, vendors, and company representatives.

Responsibilities :

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
Effectively schedule calls to manage SLA requirements across assigned activities.
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
Assist customer with any reported issues or questions on customer product(s).
Train Customer on appropriate usage of customer product & features.
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
Provide Meter Reads on Devices as needed.
Present a positive image through proper attire, communication skills and personal grooming.
Assumes other special activities, responsibilities, and special projects from time to time as directed.
Work closely with Operations and Project Team's during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAs
Conduct Train-the-Trainer and End User training as necessary; coordinate support for improved service diagnostics
Conduct printer assessments to optimize fleet and ensure customer standards are met.

Skills & Qualifications :

2 - 5 years' experience in servicing printers, hard copy devices, or imaging products.
Strong electro-mechanical aptitude.
Walking, Ability to lift 50 lbs, Push printers, Sitting, Monitoring Que.
Worker will have access to employee parking lot.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.

Field Service Technician (Katy, TX)

Paladin Consulting, Inc.

Katy, TX

About the Company

Paladin Consulting, Inc.

Similar Job Searches