Field Service Technician - Industrial Equipment & Automation Division

Job Description:

Miller Welding Automation is looking for a qualified Flexible/Fixed Robotic Field Service Technician who can provide excellent customer service while troubleshooting robotic/collaborative welding systems and providing application assistance during robotic welding system installs.

How you will make an impact:

• Handling phone calls relating to the service, repair, and application of the product
• Create service reports
• Repair and testing of robotic welding equipment in the field
• Communicate via phone and online platforms to troubleshoot remotely with collaborative robot customers
• Support the marketing and training teams with content development (e.g. troubleshooting or “How-To” videos) to improve customer experience 
• Travel to customer locations for technical support, repairs and installations of robotic welding systems 
• 40-70% travel could be required
• Utilization of good oral and written communication skills to work professionally with customers within the guidelines of Miller Welding Automation
• Candidates will be required to live in the Chicago Metropolitan region.
• This job requires the individual to work and solve problems with little or no immediate supervision

Qualifications:

• Associate Degree in Electronics, Electro-Mechanical Technology or equivalent experience in service, trouble shooting, or “Break/Fix” situations.
• Strength in customer service with demonstrated troubleshooting skills required 
• Welding systems product knowledge is a plus 
• Good computer skills utilizing Microsoft Office
• Candidate must be willing to travel when necessary; at times this could be short notice 
• Must be a self-starter, proactive, a good team player, and possess the ability to make independent decisions and follow through to completion 
• Good communication and listening skills are extremely important 

Company Description

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories.  ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Why ITW Welding?

Here’s what we offer to help you build the future you want:

• Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.
• Paid Time Off – 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
• Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
• Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
• Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development.

At ITW Welding, we’re not just a place to work – we’re a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!

Compensation Information:

27.00 - 36.50 USD Hourly

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.