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Field Service Technician II

Motive Companies

Carrollton, TX

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JOB DETAILS
SALARY
$25–$35 Per Hour
SKILLS
Analysis Skills, CDL Driver's License, Customer Relations, Customer Support/Service, Driver's License, Electricity, Electronics, Environmental Protection Agency (EPA), Forklift, GSP (Good Safety Practices), Hazardous Materials/Substances, High School Diploma, Housekeeping/Cleaning, Identify Issues, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, OSHA, On Site Support, Operational Audit, Preventative Maintenance, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Safety Training, Safety/Work Safety, Sales, Technical Writing, Testing, Time Management, Welding
LOCATION
Carrollton, TX
POSTED
2 days ago
The Field Service Technician II is responsible for the troubleshooting and repair of batteries and attendant equipment while providing quality customer service.  They handle a high quantity of communications and manage their workload while remaining alert to new clients and enhanced sales opportunities.


Responsibilities:
  • Represents the company in a neat and professional manner in accordance with company standards.
  • Practices safety and good housekeeping in all circumstances.
  • Conveys information to proper customer contacts.
  • Safely operates a service vehicle and keeps it in good working order.
  • Operates a forklift truck and reach truck on a regular basis.
  • Safely and correctly processes non-potable water recovered by the battery wash.
  • Tests for and analyzes results of acidity level of water (pH).
  • Performs voltage testing and pressure washing of battery.
  • Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
  • Evaluates power module performance by reviewing its electronics operation and components against specifications.
  • Performs planned and preventative maintenance of chargers.
  • Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
  • Performs complete cell replacements, welds and burns batteries.
  • Identifies and services components, as needed (e.g., diodes, capacitors, line contactors).
  • Maintains an accurate assigned parts inventory.
  • Follows assigned schedule to ensure regular product maintenance.
  • Recognizes and addresses safety and EPA issues.
  • Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
  • Actively promotes point of sale items and allied products and services.
  • Ensures work orders are filled out properly and in a timely manner.
  • Establishes good working relationships with customers.
  • Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
  • Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
  • Communicates with Management and Sales regarding any unresolved customer issues.
  • Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
  • Defines problems and draws valid conclusions on the work that needs to be performed.
  • Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
  • All other duties as required.

Education/ Training:
  • High School graduate or equivalent, required.  2-year technical degree or equivalent combination of work experience and education, preferred.
  • Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
  • Working knowledge of standard shop tools.
  • Safety training for Spill Containment and Lead Level.
  • Possess or obtain Commercial Driver's License with endorsement for hazardous materials.
  • Forklift certified, have or will train.
  • Clean and current Driver's license (MVR check) in the applying State.
  • Good understanding of basic electricity/electronics.
  • Possesses the knowledge and ability to safely complete all tasks of an Ultra Care Technician III without supervision.
  • 1-3 Years of battery industry or related experience, preferably in a field service environment.

Pay: $25/hr-$35/hr

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About the Company

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