Field Service Technician I US

IT Field Service Technician
Pay Rate: $21.00/hr 
Schedule

Training:

• Monday–Friday
• 9:00 AM – 6:00 PM
• No overtime during training

After Training:

• Tuesday–Saturday
• 9:00 AM – 6:00 PM
• Start each day from home
• On-call rotation begins after all training and OEM certifications are completed

Location: Phoenix, AZ 85226-

• Approximately 50+ miles of driving per day (may vary)

Position Overview

We are seeking an IT Field Service Technician to provide on-site support for commercial clients throughout the Phoenix Metro area. This field-based role starts from home each day and includes break-fix, IMAC, hardware repair, and general IT support for printers, PCs, servers, networks, and other technology.

The ideal candidate has strong hands-on hardware troubleshooting experience, excellent customer service skills, and can work independently while meeting service-level expectations.

Key Responsibilities

• Travel to customer sites throughout the Phoenix metro area to complete scheduled service calls.

• Perform break-fix diagnostics and repairs on:

  • Laser printers (Lexmark, HP, Plotters, Formatter printers)

  • PCs and laptops

  • POS systems

  • Servers

  • Networking equipment

  • Other IT hardware

• Complete IMAC (Install, Move, Add, Change) projects.

• Troubleshoot hardware issues and replace defective components.

• Manage work orders using a ticketing system.

• Meet customer Service Level Agreements (SLAs), typically within a 4–6-hour response window.

• Maintain accurate documentation and time reporting in Field Vision and Fieldglass.

• Plan efficient travel routes and manage multiple service calls daily.

• Deliver exceptional customer service while working independently.

Top Required Skills

• Hands-on hardware repair and break-fix experience (printers, PCs, POS systems, etc.)
• Experience using IT ticketing systems

Preferred Qualifications

• 2–5 years of IT field service or hardware repair experience (training available for the right candidate)

• Experience servicing:

  • Lexmark printers

  • HP printers

  • Plotters

  • Formatter printers

• OEM hardware repair experience

• Experience installing and repairing Lexmark equipment

• Familiarity with Dell and Lenovo hardware

• Strong troubleshooting and problem-solving abilities

• Excellent customer service and communication skills

• Ability to work independently with minimal supervision

Requirements: 

• Drug and Background screening 
• MVR-Reliable transportation 

Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.