Field Service Technician I (3624)

Position Information

Posting Detail Information

Working Position Title Field Service Technician I (3624) Classification Information Technology Support Associate - CUSTOM CLASSIFICATION Position Number 00003624 Open Date 05/28/2026 Close Date 06/18/2026 Priority Review Date Employee Class Staff Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Non-Exempt Job code 5032 Union Representation Union Union Code FST - IBEW - Field Service Techs Unit/Department Infrastructure Services College/Unit Infrastructure Services Division Div Information Technology Location WL 2100 Link to Department Website or Custom Search Page https://doit.niu.edu/doit/

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIU's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.

Position Summary

The Field Service Technician supports the NIU physical voice and video network infrastructure for the NIU campus and satellite locations. This position performs work throughout network facilities locations (e.g., closets, basements, tunnels, use equipment to work up to 80' high and climb ladders up to 12' tall, etc.) and responds to and resolves work orders, requests and incidents to resolve outages and disruptions. He/she fulfills dispatch instructions, performs basic inspections and troubleshooting, and provides reports and time estimates for required work.

Essential Duties and Responsibilities

Warehouse Operations and Inventory

• Follows established Warehouse procedures to ensure proper equipment, tools, and accessories check-in and check-out
• Verifies work order and request details to ensure service trucks are loaded with required equipment, tools, and accessories
• Notifies Warehouse staff to indicate supplies shortages and new tools required for replacing broken items
• Assists with shipments to ensure stock is properly arranged

Events, Projects, and On-call Services

• Maintains availability to fulfill off-hours and weekly on-call assignments
• Assists with campus event set-ups to ensure network and media systems connectivity
• Assists with events operations to ensure network services are maintained and functioning properly

Moves, Adds, Deletes, and Disconnects

• Receives work orders and requests to complete pre-planning for locations moves, remodeling, and reconfigurations
• Performs installs and removals to ensure work is done correctly
• Verifies new services are functional to ensure WO requirements are met

Maintaining Network Equipment and Service

• Receives tickets from the Service Desk to act on service disruptions
• Receives field technician dispatch instructions to inspect customer locations
• Performs testing and evaluations to verify disruptions
• Confirms service restorations with customers to complete trouble tickets
• Updates trouble tickets with work details to inform customers of work performed

Installation of Interior Voice, Data and Campus Cable Communications Media

• Receives finalized work orders and requests to outline installations requests
• Performs installations and terminations of voice and campus cable service to ensure connections in the telecom closet and customer site are correct
• Interacts with Network Engineering to activate switch components
• Documents work orders and requests to identify install components and to verify proper communication service
• Performs testing to ensure functionality of installations

Other Related Duties as Assigned

• Other Related Duties as Assigned

Minimum Required Qualifications (Civil Service)

• High school diploma or equivalent.

• Any one or any combination totaling one (1) year (12 months) from the following categories:

• College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)

• Associate's Degree (60 semester hours) equals eighteen months (18 months)

• 90 semester hours equals two (2) years (24 months)

• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

• Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

• Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Knowledge of the systems and operations used within the areas and departments of responsibility.
• Excellent verbal and written communication skills.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Specialty Factors (Civil Service)

None

Preferred Qualifications (Civil Service)

• Bachelor's degree
• 3 years of related experience
• Certified Network Cable Installer (BICSI, Panduit, CompTIA N+, or similar)

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

• Use lifts & scaffolding up to 80' high,
• Ability to move, lift, and install equipment weighing up to 50 pounds.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date 07/01/2026 Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 37.50 Working Hours M-F, 8:00am-4:30pm, one-hour lunch, evenings & weekends per CBA Salary $54,931.50 annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $28.17 per IBEW CBA for FY27 Earn Type Hourly

Application Procedure

Application Procedure

Application Procedure

Application Procedure:

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

• If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.

• Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Information Technology Support Associate for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

• Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.

• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/92596 Is Background Check Required? Yes EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator

Health Services Building Room 230

TitleIXCoordinator@niu.edu

815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Security and Fire Safety Report.

Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• List of at least 3 Professional References

Optional Documents

• Transcripts (unofficial with official required at hire)
• Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you currently a citizen or resident of the State of Illinois?

• Yes

• No

• • What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• Have you attached all transcripts to support the degrees you are submitting for consideration?

• Yes

• No

• • How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• • If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
• Yes
• No
• Not Applicable