Chemistry, Communication Skills, Control Systems, Customer Support/Service, Dental Insurance, Driver's License, Equipment Maintenance/Repair, Forklift, Identify Issues, Maintenance - Appliances, Maintenance - Electrical, Maintenance - HVAC, Maintenance Services, Mechanical, Electrical and Plumbing (MEP), On Site Support, Plumbing, Preventative Maintenance, Problem Solving Skills, Professional Services, Pumps, Resolve Customer Issues, Retirement Plan, Safety Process, Safety/Work Safety, Startup, System Operations, Test Equipment, Warehousing
LOCATION
Raleigh, NC
POSTED
30+ days ago
Epic Hot Tubs & Swim Spas is seeking a dependable Field Service Technician to install, maintain, and repair hot tubs and swim spas throughout the Raleigh–Durham–Chapel Hill Triangle area.
This role is ideal for someone with experience in mechanical repair, electrical troubleshooting, appliance repair, HVAC service, pool service, or field service technician work who enjoys hands-on work and solving technical problems.
Our technicians work independently in the field diagnosing equipment, completing repairs, and helping customers enjoy their spa investment.
Key Responsibilities Service & Repair
Diagnose and repair hot tubs, swim spas, pumps, motors, heaters, and control systems
Troubleshoot mechanical, electrical, and plumbing systems
Perform scheduled service calls and preventative maintenance
Identify and resolve equipment issues during service visits
Order and track parts required for repairs
Document service work and communicate findings with the team
Installation & Setup
Assist with or complete hot tub and swim spa deliveries and installations
Ensure proper setup, startup, and operation of spa systems
Test equipment to confirm proper function after installation
Customer Service
Provide friendly, professional service during customer visits
Clearly explain repairs, maintenance needs, and equipment operation
Represent Epic Hot Tubs & Swim Spas professionally in the field
Vehicle & Equipment Management
Maintain company service vehicle, tools, and equipment
Track service inventory and materials needed for service calls
Additional Responsibilities
Test and maintain spa water chemistry
Participate in ongoing training and skill development
Follow company safety and service procedures
Qualifications Required
Valid driver’s license
Strong mechanical troubleshooting and problem-solving skills
Ability to work independently in a field service environment
Positive attitude and strong customer service mindset
Experience That Transfers Well
Candidates with experience in the following roles are encouraged to apply:
Field Service Technician
Appliance Repair Technician
HVAC Technician
Pool Service Technician
Maintenance Technician
Mechanical Technician
Electrical Technician
Industrial Maintenance Technician
Equipment Repair Technician
Preferred (Not Required)
Experience servicing pools, hot tubs, or swim spas
Certified Pool Operator (CPO)
Experience working with pumps, motors, heaters, plumbing, or control systems
Forklift or warehouse experience
If you enjoy hands-on work, solving problems, and helping customers enjoy their hot tubs and swim spas, we would love to hear from you. Apply today to join the Epic team.