Field Service Technician (Heavy Equipment) NEW

Field Service Technician Heavy Equipment Location Lafayette IN United StatesShareQuick Apply NowSave JobSavedDescription Join Our Team at MacAllister MachineryAt MacAllister Machinery we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Heavy Equipment Field Technicianto join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers success.Why Join MacAllister MachineryPositive and Inclusive EnvironmentBe part of a positive and inclusive work environment that fosters growth and development.Supportive TeamJoin a team that values collaboration and support creating a rewarding workplace.Access to Resources and TrainingEnjoy access to excellent resources and training empowering you to enhance your skills.Competitive CompensationHighlight any competitive salary or benefits package offered.Professional DevelopmentMentor opportunities for continuous learning and career growth within the company.StabilityMacAllister has been in business since 1945Position SummaryThe position is responsible for troubleshooting and repairing equipment and performs mechanical services on new and used equipment in the field. Engages in face-to-face customer service interaction and is also responsible for housekeeping and properly maintaining company issued vehicles tools and equipment.ResponsibilitiesFollows strict safety protocols using proper PPE as required.Troubleshoot diagnose and repair equipment in the field.Completes all required reporting for service time in an accurate and efficient manner this includes writing service reports properly allocating time to each job tracking parts charged and parts returned.Maintains customer satisfaction by understanding customer needs and deadlines attempting to complete scheduled repairs and service as safely timely and accurately as possible.Maintains company issued equipment and tools keeping them in good working order.Adheres to all safety rules and maintains good housekeeping 5S in the work area.Keeps customers updated on status of jobs and at the end of a repair. Heshe would also advise customers of any issues or stopping points that may cause a delay.Must carry a company cell phone and be available 247.QualificationsKnowledge skills and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.3 to 5 years of mechanical experience with equipment preferably with Caterpillar. Strong working knowledge of hydraulics power train and electrical systems.Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative demonstrating a self-starting" ability to daily work and proactively making improvements to the work process.Exhibits good problem solving and troubleshooting skills can identify problems solicit others opinions and offer valid solutions. Interprets and applies policies procedures and guidelines.Responds to customer requests with a sense of urgency treating customers as hisher highest priority. Takes personal responsibility with customers keeping commitments and following through on requests. Has solid understanding of how hisher individual actions impact the companys bottom line.Can project professionalism with both internal and external customers including personal appearance along with friendly courteous treatment of peers subordinates and customers.The duties and responsibilities described here are not a comprehensive list and the scope of thejobmay change as necessitated by business demands.MacAllister Machinery Co Inc. is an Equal Opportunity Employer EEO.ShareQuick Apply Now