Communication Skills, Computer Networks, Customer Relations, Customer Support/Service, Device Drivers, Documentation, Driver's License, Equipment Maintenance/Repair, Identify Issues, Inventory Management, Office Equipment, On Site Support, Problem Solving Skills, Procedure Development, Safety Process, Team Player, Technical Delivery, Telephone Skills, Time Management
LOCATION
Detroit, MI
POSTED
30+ days ago
Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands-on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company-provided vehicle to customer locations, with a gas card, required tools, and training provided by the company. This territory for this role will be covering Detroit and surrounding areas.
Duties and Responsibilities:
Repair, maintain, and service a wide variety of office equipment, including multifunction devices
Maintain an assigned service territory and provide a high level of responsiveness and service quality
Diagnose and troubleshoot equipment issues efficiently and accurately
Collaborate with fellow technicians and internal teams to ensure customer service needs are met
Maintain accurate inventory of parts, tools, and service documentation
Follow established service procedures and safety guidelines
Operate a company vehicle in a safe, courteous, and professional manner
Represent Applied Innovation positively in all customer interactions, serving as the face of the organization
Perform other duties as assigned
Minimum Qualifications: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Strong mechanical and technical aptitude
Proven troubleshooting and problem-solving skills
Excellent organization, communication, and time management skills
Ability to plan work effectively and manage multiple service calls
Customer-focused mindset with a commitment to service excellence
Ability to work independently and as part of a team
Understanding and alignment with the organization’s core values
Education/License/Experience Requirements:
High School Diploma or equivalent education required
Valid Driver’s License with a good driving record required
Factory certifications (Canon, Ricoh, Kyocera, and/or Sharp) preferred but not required
Knowledge of print drivers and basic network communication is helpful
Prior field service or technical repair experience is a plus, but not required
What We Offer:
Competitive pay
Paid holidays, PTO, plus 1 personal holiday
Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
401(k) plan with company match
Opportunities for career growth and advancement within a growing, family-owned business