Field Service Technician

JOB SUMMARY

Monday - Friday 8am - 5pm

Location: Des Moines, IA 

Responsible for supporting Acceptance and Maintenance Testing efforts for the team, projects, and customers to which you are assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Travel to customer sites to inspect, test, troubleshoot, perform start-up and collect data on electrical systems.
• Supervise Trainees, Assistants, and Technicians in the completion of electrical testing duties.
• Guide, mentor, train, and supervise Level 1 and 2 certified NETA Trainees and Assistant Technicians.
• Observe testing, assign work on projects to capable technicians, ensure testing of similar items is consistent across test technicians
• Track project scope completion and communicate ABM and Customer Management
• Maintain, test, repair, rebuild, and replace low, medium, and high-voltage switchgear and circuit breakers.
• Troubleshoot automatic transfer switches.
• Test and inspect low, medium, and high-voltage cable installations.
• Maintain, test, and repair transformers and related equipment.
• Test and calibrate solid-state and electromechanical relays.
• Perform relay calibration and power metering.
• Conduct low and medium-voltage motor control center and contractor testing.
• Start-up, troubleshoot, and repair generator controls and transfer schemes.
• Test and commission protection and control systems on high voltage substations.
• Sample and interpret insulated fluids.
• Complete Job Hazard Analyses including but not limited to arc-flash and shock analyses
• Review and submit timecards, expense, and project reports.
• Document test results and complete field reports.
• Rotate emergency on-call duty.
• Maintain strict compliance with regulatory laws
• Assist in the sales process acting as the technical expert in electrical testing and maintenance of electrical equipment

May be modified from time to time. Other duties, tasks and work may be assigned.

METRICS

Project and demand oriented as defined by the objectives set forth by operations manager and measured based on meeting objectives, completion on time, accuracy and neatness of work, etc.

QUALIFICATIONS

• 3+ years of electrical testing experience is preferred.
• Industrial Safety Processes and LOTO
• Electrical background, construction background, and/or Electrical Field Service Engineer (BSEE degree not required but a plus)
• Ability to read and interpret blueprints, schematics and three-line drawings.
• Work safely in Low, Medium and High voltage applications.
• Experienced using various test equipment such as megger, hi-pot, WRM, TTR, power factor test set, high current breaker test sets, etc.
• Proficient in LOTO and Job Hazard Analysis practices.
• Record and interpret test data (components, power quality, engineering studies, etc.)
• Maintain strong client relationships.
• Exhibit Professionalism at all times.

KNOWLEDGE & SKILLS REQUIRED 

• Proficiency in Word, Excel, Access and PowerPoint.
• Strong electrical skills.
• Strong mechanical skills.
• Strong organizational skills and excellent attention to detail.
• Clear written and verbal communications.
• Organize and write procedures in a logical/methodical manner.
• Good time management skills; be able to multi-task
• Able to work at fast pace
• Work well in a team environment.
• Able to maintain confidential information.

EDUCATION & EXPERIENCE 

High school Diploma or equivalent GED certification required. 

PHYSICAL DEMANDS 

• Ability to work in environments indoor and outdoor in all weather conditions.
• Climb and on ladders and scaffolding and work on man-lifts occasionally.
• Lifting requirements include occasional lifting up to 75 pounds, frequent lifting of up to 50 pounds and continuous lifting of up to 25 pounds.
• Frequent reaching/working overhead, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion.

SALARY RANGE INFORMATION:

• The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related-skills, experience, and relevant education or training.