Field Service Technician

• Travel to customer facilities to perform equipment installations, preventive maintenance, troubleshooting, repairs, and system upgrades. 

• Diagnose and resolve electrical issues involving power distribution, wiring, sensors, controls, and automation systems. 

• Troubleshoot and repair mechanical issues, including alignment problems, component failures, and operational performance concerns. 

• Assemble, repair, and rebuild automation equipment in a controlled manufacturing environment to ensure reliability and quality. 

• Execute maintenance programs designed to reduce downtime and extend equipment life. 

• Perform equipment testing, calibration, adjustments, and verification procedures to ensure optimal performance. 

• Collaborate with engineering, manufacturing, service, and customer teams to resolve technical challenges and implement improvements. 

• Provide customers with technical support and training related to equipment operation, maintenance, and troubleshooting. 

• Evaluate equipment performance and identify opportunities to improve efficiency, reliability, and overall system functionality. 

• Maintain detailed service records, work orders, punch lists, inventory usage, and customer communications. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. 

Qualifications Desired: 

• Associate degree, technical certification, trade school training, or equivalent hands-on experience in a related field. 

• Strong mechanical and electrical troubleshooting abilities. 

• Familiarity with industrial automation, robotics, controls systems, or manufacturing equipment is preferred. 

• Proficiency with Microsoft Office and general computer applications. 

• Excellent analytical and problem-solving skills with the ability to diagnose issues and implement effective solutions. 

• Strong verbal and written communication skills with the ability to interact professionally with customers and team members. 

• Ability to work independently in both shop and field environments. 

• Self-motivated, customer-focused, and team-oriented mindset. 

Nonessential Skills and Experience: 

• Prior experience working with industrial automation, robotics, packaging equipment, labeling systems, or custom machinery. 

• Basic knowledge of PLCs, HMIs, servo systems, VFDs, and industrial control systems.  

• Experience reading and interpreting electrical schematics, wiring diagrams, mechanical drawings, and assembly prints. 

• Exposure to machine commissioning, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT). 

• Customer-facing experience, including technical support, training, or service-related roles.  

• Exposure to continuous improvement or lean manufacturing principles 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands:  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; lift and carry items up to 50 pounds; climb stairs; balance; stoop and/or kneel.  

• Work Environment:  This position primarily operates within a controlled cleanroom and light manufacturing environment supporting Life Sciences and pharmaceutical-related products. Employees are required to follow strict gowning, cleanliness, contamination-control, and documentation procedures to maintain compliance and product integrity. Work may involve exposure to cleaning agents and production materials. Noise levels may range from low to moderate depending on production activity. Safe work practices and adherence to OSHA regulations, company safety policies, cleanroom standards, and customer-specific requirements are expected at all times. 

Position Classification  

This is a full-time, exempt salaried position. Depending on the needs of the business, the ability to work more than 40 hours/week and/or weekends may be required. Overtime will not be paid for hours worked over 40 hours/week. 

Travel  

Travel is a regular part of this role and may include overnight trips to customer locations throughout the United States and Canada.