Field Service Technician

Metasys Technologies, Inc.

Dallas, TX

Apply

JOB DETAILS

SALARY

$30–$30 Per Hour

JOB TYPE

Contractor

LOCATION

Dallas, TX

POSTED

17 days ago

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.Field Service TechnicianDallas, TX (Onsite)12+ Months ContractJOB DESCRIPTION:Onsite Service Technician supporting large facility. M-F work shift. Standby Hours may be required.Delivery and installation of printer supplies, maintains, repairs equipment.Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solution.Assess product needs in accordance with customer specifications.Conducts technical training and product briefing with customers, vendors, and company representatives.Government Background check required.RESPONSIBILITIES:Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.Effectively schedule calls to manage SLA requirements across assigned activities.Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.Assist customer with any reported issues or questions on customer product(s).Train Customer on appropriate usage of customer product & features.Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.Manage local part inventory and ensure accurate tracking of inventory levels and transactions.Provide Meter Reads on Devices as needed.Present a positive image through proper attire, communication skills and personal grooming.ADDITIONAL RESPONSIBILITIES:Assumes other special activities, responsibilities, and special projects from time to time as directed.Work closely with Operations and Project Team s during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAsConduct Train-the-Trainer and End User training as necessary; coordinate support for improved service diagnosticsConduct printer assessments to optimize fleet and ensure customer standards are met.EXPERIENCE AND SKILLS:2 - 5 years experience in servicing printers, hard copy devices, or imaging products preferred.Strong electro-mechanical aptitude.Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/

Field Service Technician

Metasys Technologies, Inc.

Dallas, TX

About the Company

Metasys Technologies, Inc.

Similar Job Searches