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Field Service Technician - Construction Equipment

Thompson Machinery Commerce Corporation

Tupelo, MS

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JOB DETAILS
SKILLS
Animal Training, Caterpillar Equipment, Communication Skills, Construction Equipment, Corporate Policies, Customer Experience, Customer Satisfaction, Customer Support/Service, Driver's License, Educational Technology, Electrical Wiring, Equipment Maintenance/Repair, Hand Tools, Health Plan, High School Diploma, Hydraulic Engineering, Identify Issues, Incentive Programs, Maintenance Services, On Call, On Site Support, Powertrain, Preventative Maintenance, Professional Services, Resolve Customer Issues, Schematics, Technical Support, Test Equipment, Time Management, Training/Teaching, Typing, Willing to Travel
LOCATION
Tupelo, MS
POSTED
1 day ago

Field Service Technician - Construction Equipment
 
 
 
ABOUT US
 
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
 
 
 
WHAT YOU WILL DO
 
Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.
 
 
 
ESSENTIAL DUTIES & RESPONSIBILITIES
Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and should be proficient in the use of test equipment.
Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, and ensuring maximum value.
Field Service Technicians have safety, customer satisfaction, and business responsibilities. They identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems. They are technical experts and primary support contact, responsible for communicating with customers to provide exceptional customer experience.
Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
Possess and maintain a current, valid state driver's license with a current DOT medical card as required for operating service trucks and for towing.
Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
May work in an environment where hazards are present.
Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
Other duties as assigned.
 
WHAT WE EXPECT OF YOU
 
 
 
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
 
BASIC QUALIFICATIONS
 
 
 
EDUCATION & EXPERIENCE
Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
Five (5) or more years' experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.
 
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful.
Excellent communication skills.
 
WHAT'S IN IT FOR YOU
 
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
 
 
 
THE BASICS
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
WHAT SETS US APART
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
 
 
 
 
 
Apply Now
 
 
Listing is current as of Jun 23, 2026 07:45 AM
 
Thompson Machinery offers competitive salaries and a complete benefits package.  Compensation for this position will be commensurate with candidate experience and background.  Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
 
 
 

About the Company

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Thompson Machinery Commerce Corporation