A leading regional distributor of CNC machine tools, tooling, accessories, and related engineering and support services is seeking an ambitious and detail-oriented CNC Field Service Technician to support customers throughout the Columbus, Ohio area. This role is responsible for installing, troubleshooting, repairing, and maintaining CNC machine tools at customer locations. The ideal candidate has a strong understanding of electrical, pneumatic, and hydraulic systems and excels in both technical problem-solving and customer-facing communication.
What You Will Contribute
Travel to customer sites throughout the Columbus region to install, troubleshoot, repair, and maintain CNC machine tools and related control systems
Diagnose and resolve electrical, mechanical, hydraulic, and pneumatic issues efficiently and accurately
Utilize machine manuals, technical documentation, internal resources, and vendor support to research and resolve machine issues
Accurately document service activities, repairs, installations, and machine status for both internal teams and customers
Promote and perform preventative maintenance on customer equipment
Provide after-sales technical support and operator training as needed
Maintain a strong working knowledge of machine tool technology and product lines represented by the company
Communicate professionally with customers, coworkers, and management in both verbal and written formats
Perform related duties as required
Qualifications & Competencies
Experience with mechanical and electrical repair of CNC machine tools (CNC field service experience preferred)
Ability to read and interpret electrical, mechanical, and hydraulic schematics and drawings
Strong troubleshooting and diagnostic skills
Excellent communication, customer service, and interpersonal skills
Professional and technical writing skills for service documentation and reporting
Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work independently while managing priorities in a fast-paced environment
Willingness to travel frequently throughout the Columbus area with flexible work hours
Must possess basic hand tools (wrenches, ratchets, sockets, screwdrivers, etc.);specialty tools will be provided by the company
Training & Development
Extensive on-the-job training provided
Ongoing technical training to support professional growth and product knowledge
Physical Requirements & Work Environment
The physical demands described below are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made for qualified individuals with disabilities.
Highly mobile and able to access customer facilities and equipment
Ability to bend, twist, stoop, reach, and lift materials up to 50–100 lbs. With assistance from equipment or other employees
Ability to sit or stand for extended periods
Frequent use of hands and arms for mechanical and technical work
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Ability to remain focused, organized, and professional in high-pressure or stressful situations
What’s in It for You
We value our employees and offer a comprehensive compensation and benefits package designed to support success both at work and at home, including:
Competitive starting salary
Company-provided service van
Company-paid fuel card
Company-issued phone
Paid travel time
Market-competitive health benefits, including a zero-premium medical plan, dental, vision, and company-paid life insurance