Field Service Technician

Role Overview:

• Company: An Italian-owned company experiencing rapid growth in North America, specializing in warehouse automation and robotics (formerly focused on diaper machines, with a significant history with Procter & Gamble)

Key Requirements:

• Must-have skills/experience:- Ability to log into PLCs, map IP addresses, and perform calibration on instruments

  • Troubleshoot logic issues in PLCs and perform checkouts (including forcing points and overriding safety functions as needed for commissioning)
  • Strong process control experience (valves, pumps, compressors, etc.)
  • Mechanical aptitude and willingness to perform hands-on tasks (e.g., minor mechanical repairs)
  • Customer-facing skills: presentable, able to communicate effectively with clients
  • Self-starter with strong troubleshooting approach and ability to work independently
  • Willingness and flexibility to travel extensively (up to 70%)

• Preferred attributes:- Experience as an IC&E (Instrumentation, Controls & Electrical) technician, especially from power generation or similar industries

  • Experience with PLCs (Allen Bradley preferred but not required; ability to learn new systems is key)
  • Experience with Fanuc robots is a plus but not required
  • Aptitude and drive are highly valued; less experienced candidates considered if they show strong potential
  • Comfortable with both electrical/control and some mechanical work

Location:

• Role is based in Cincinnati, OH
• Candidates must live within reasonable commuting distance to the facility (not remote or hybrid)
• Travel is required (up to 70%), both domestically (US-wide) and occasionally internationally (Canada, Italy for training)

Compensation:

• Benefits: Medical, dental, vision (high end of comparable), 401(k) match (3-4%), company card for travel expenses, all travel/lodging/meals covered ($65/day meal allowance)

Additional Details:

• Company culture: Flexible, family-oriented, understanding of personal needs, strong focus on growth and internal promotion
• Travel: Up to 70%, but varies by season/project; typically try to rotate technicians home every 3-4 weeks, but flexibility is required
• Candidates must be comfortable with field service lifestyle (long stretches away from home, sometimes weekends away)
• Looking for candidates with both technical skills and the right attitude/aptitude