Field Service Technician - Chicago IL Mobility Customer Service Job ID 491198 Posted since 16-Jan-2026
Organization: Mobility Field of work: Customer Services Company: Siemens Mobility Inc
Experience level: Early Professional Job type: Full-time Work mode: Office/Site only Employment type: Permanent Locations: Chicago, United States of America
Pioneering in America from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure electrification and transportation solutions in the United States. Rail systems must do one thing above all run. With modern maintenance solutions - from diagnostics to data-based action recommendations from quick delivery of replacement parts to strategically planned modernization - we ensure your systems highest reliability and availability 100%.
We are constantly developing new intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage, and create a new quality of travel. Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world. We are proud to be Great Place to Work certified-a reflection of our commitment to creating an environment where innovation thrives and every voice matters.
Apply today and be part of shaping the future with us
Position Overview
Siemens Mobility is seeking to fill a new Field Service Technician position in Chicago, IL, to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS CHARGER locomotives. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques. Setting a safe work environment and proactively supporting our customers is essential to the function. You will interact with the operational engineering and dispatching departments for the railroads safe, cost-effective, and efficient operations. This position will work a first or third shift, 6am - 2pm or 10pm to 6am, with a weekend day included in a 5-day work week. Shift hours can change based on customer schedule and maintenance needs.
What your day-to-day will look like
Provide positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel. Ensure the provision of high-quality technical advice to the customers maintenance workforce to improve the equipment reliability of the Charger fleet. Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests. Ensure the delivery of ongoing system operation training for the customers. Identify Non-conformance issues and improvement recommendations. Assists the local customer staff in assigned troubleshooting and repair works. Ensure accurate communication between the customer, our Rail Support Center, and the field team when required. Give feedback to the team regarding performance quality and efficiency issues. Work with 3rd-party vendors such as Cummins to ensure proper operation of vendor components installed on the locomotive. Continually progress customers maintenance practices to support the Charger locomotive as intended by the manual.
To thrive in this role, you have:
Setting you apart from others would be experience in rolling stock railroad maintenance and commissioning or other rail-related experience, as well as knowledge of Railroad Regulatory FRA requirements and guidelines.
Why youll love working for Siemens
Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
Onsite
Youll benefit from:
The pay range for this position is $76,398.00 - $89,658.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law. EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link: Accommodation for disability form. If youre unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws. California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.