Field Service Technician

Company Overview:

Best Equipment is a family-owned and operated environmental equipment dealership headquartered in Indianapolis, Indiana. We provide premium equipment sales and service in industries such as garbage and recycling, sweeping, sewer, hydro excavation, and underground operations. Serving municipalities and contractors across Indiana, Ohio, Kentucky, and Michigan. We pride ourselves on exceptional customer service, and our family values are at the heart of everything we do.

Summary of the Position

We are seeking a skilled Field Service Technician to cover the Central Indiana territory. This is a road-based position that involves traveling to customer sites to perform equipment repairs and maintenance. In this role, you will be responsible for diagnosing and servicing a wide range of public works, municipal, and contractor-owned environmental equipment. The ideal candidate will be mechanically inclined, customer-focused, and comfortable working independently in the field. If you are a self-motivated, detail-oriented technician, come join the Best service team.

Key Responsibilities

Advanced Diagnostics and Troubleshooting:

• Conduct thorough and accurate diagnostics on complex equipment malfunctions, utilizing advanced diagnostic tools, software, and technical manuals.
• Identify root causes of failures and develop effective repair strategies.
• Interpret electrical and hydraulic schematics to pinpoint issues.
• Perform advanced testing and adjustments on engines, transmissions, hydraulic systems, electrical systems, and other critical components.

Complex Repairs and Maintenance:

• Perform intricate repairs and overhauls on heavy equipment according to manufacturer specifications and industry best practices.
• Replace and repair major components, including PD blowers, fans, water and hydraulic pumps, cylinders, and transfer cases
• Perform welding, fabrication, and machining tasks as needed for repairs.
• Conduct preventative maintenance services, including inspections, fluid changes, filter replacements, and component adjustments.

Quality Control and Documentation:

• Ensure all repairs and maintenance are performed to a high standard of quality and safety.
• Inspect completed work to verify proper functionality and adherence to specifications. Including additional areas of deficiency on the equipment.
• Accurately document all diagnostic findings, repairs performed, parts used, and labor hours in the shop's management system.

Customer Interaction:

• Interact as needed with customers to explain repair procedures or findings in a clear and understandable manner.
• Maintain a professional and courteous demeanor when interacting with customers.

Qualifications

• Minimum of 5-7 years of hands-on experience in the diagnosis, repair, and maintenance of heavy equipment.
• Proven expertise in diagnosing and repairing complex mechanical, hydraulic, electrical, and electronic systems.
• Strong understanding of diesel engines, transmissions, power trains, and related components.
• Proficiency in using diagnostic software, tools, and equipment.
• Excellent troubleshooting and problem-solving skills.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Valid driver's license and a clean driving record.
• Welding and fabrication skills.
• Certifications from relevant manufacturers or industry organizations (e.g., ASE, OEM certifications) are highly desirable.
• High school diploma or equivalent required; vocational or technical training in heavy equipment repair preferred.

Physical Requirements:

• Ability to lift and move heavy parts and equipment (up to 50-75 lbs frequently).
• Ability to stand, walk, bend, kneel, and climb for extended periods.
• Dexterity and coordination to use hand and power tools effectively.
• Visual acuity to read technical documents and inspect equipment.
• Ability to work in various environmental conditions, including indoors and outdoors, and exposure to noise, dust, and fumes.

Benefits:

Starting salary is competitive and will be based on qualification and experience. Best Equipment offers medical, dental, vision, and life insurance, 401K, 10 paid holidays, vacation and sick time, plus more benefits. For more information on Best Equipment, please visit www.BestEquipmentCo.com .