Field Service Technician

Job Title: Field Service Technician (Remote, Third Shift)

Job Description

This fully remote Field Service Technician role focuses on real-time troubleshooting, monitoring, and support of industrial automation systems used in high-volume distribution centers and healthcare fulfillment environments. You will work primarily on third shift, providing remote technical support for automation equipment, ensuring 24/7 operational uptime, and collaborating closely with on-site teams. The position offers paid third-shift availability, minimal travel, strong advancement opportunities, and the ability to work from any location with reliable internet.

Responsibilities

• Provide real-time remote technical support for automation systems, including print-and-apply, conveyor, and bagging equipment.
• Monitor system performance during third shift and respond promptly to alerts, alarms, and customer-reported issues.
• Troubleshoot PLCs, HMIs, sensors, motors, and other industrial control system components using remote diagnostic tools.
• Guide on-site personnel through mechanical and electrical adjustments to resolve issues and verify successful resolution.
• Document all support interactions, root causes, and corrective actions thoroughly in the ticketing or support system.
• Escalate unresolved, complex, or critical issues to engineering or field service teams in a timely manner.
• Participate in knowledge sharing by contributing to support documentation, troubleshooting guides, and training materials.
• Identify recurring issues, analyze patterns, and recommend long-term solutions to support continuous improvement.
• Collaborate with field technicians during daytime hours during the initial training period to learn systems and procedures.
• Maintain availability during third-shift hours to answer phone calls, respond to emails, and support customers even when call volume is low.
• Support new system builds and commissioning activities as needed by providing remote guidance and troubleshooting.
• Communicate clearly and professionally with customers and internal teams to set expectations and ensure customer satisfaction.

Essential Skills

• Associate degree in Electrical Engineering Technology, Mechatronics, Industrial Automation, or a related field, or equivalent practical experience.
• Two or more years of experience supporting industrial automation systems, preferably in packaging or material handling environments.
• Strong understanding of PLC logic and industrial control systems, including platforms such as Allen-Bradley, Siemens, or similar.
• Proven troubleshooting skills for mechanical, electrical, and control system issues in an industrial environment.
• Ability to work independently under pressure and make sound decisions in time-sensitive situations.
• Strong communication skills to clearly guide remote teams, explain technical concepts, and document issues and resolutions.
• Comfort working overnight hours and participating in an on-call rotation if required.
• Experience with troubleshooting HMIs, sensors, motors, and other control system components.
• Ability to provide structured, step-by-step guidance to on-site personnel performing mechanical or electrical adjustments.
• Reliable high-speed internet connection suitable for remote support and remote diagnostic tools.
• Quiet, dedicated workspace suitable for third-shift remote work and customer-facing communication.
• Readiness to travel occasionally (less than 10%) for training or on-site support when needed.

Additional Skills & Qualifications

• Familiarity with tension-based automation systems, servo motors, and print-and-apply technologies.
• Experience supporting packaging or material handling equipment in high-volume distribution or fulfillment environments.
• Background in supporting bagging equipment, conveyors, and related automation systems.
• Experience using ticketing systems or service management tools to log and track support cases.
• Interest in career growth into lead or advanced technical roles, with a focus on mentoring and knowledge sharing.
• Comfort working with geographically distributed teams across multiple time zones.
• Ability to adapt to changing schedules and support requirements as customer needs evolve.

Work Environment

This is a fully remote position where your physical location and time zone are flexible, as long as you can reliably support third-shift operations. The core schedule is third shift, Monday through Friday, with an expected start time around late evening Mountain Time, which may fluctuate based on customer locations and field technician schedules. During the first few months, you will typically work daytime hours (approximately 8:00 a.m. to 5:00 p.m.) to train with field technicians and become familiar with the equipment and systems before transitioning to night shift. Training is primarily virtual (around 80%), with a required trip to Colorado to see the machines and gain hands-on exposure. The role involves a high volume of phone and email support, with minimal travel overall; occasional travel (less than 10%) for training or on-site support is paid, including door-to-door travel time and associated expenses such as mileage, flights, and layovers. You will clock in and out like a standard hourly role and receive pay for 40 hours per week regardless of call volume, provided you remain available during scheduled hours. The work environment centers on supporting industrial automation technologies remotely, using diagnostic tools, communication platforms, and ticketing systems from a quiet, dedicated home workspace.

Job Type & Location

This is a Contract to Hire position based out of Aurora, CO.

Pay and Benefits

The pay range for this position is $28.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Aurora,CO.

Application Deadline

This position is anticipated to close on Jul 6, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.