HIGHLIGHTSRemoteFull-TimeField Service LOCATIONLouisiana Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.What we can offerA crafted employee experience designed to foster professional growth a focus on health & well-being and an internal community that will set you up for success.We offer an environment that enables colleagues to demonstrate their capabilities focus on their work and create value. At LG youre encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal merit-based opportunities across the board. We want our colleagues to grow with our global business. Thats why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the teamThe OpportunityWe are currently seeking the newest innovator to join our dynamic Customer Service team asField Service Technician DMST located in the New Orleans LA metro area.All candidates must be able to work coverage in the New Orleans Metairie Slidell and surrounding metro areas.In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home.Our full line technicians diagnose and repair all major appliances TVs and AC units manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.- Travel offsite to customers locations to perform maintenance and repair of LGs equipment to ensure top product performance.- Proper use of all safety equipment PPE vehicle and diagnostic tools provided by LG.- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.- Diagnose problems assess the extent of the problem document findings make decisions to repair the product andor replace parts.- Immediately and accurately process paperwork and perform data entry upon completion of each job.- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customers home.- Meet or exceed company metrics customer satisfaction fix right first time revisits parts management OT .Qualifications and Requirements- Minimum 1 year experience in a technical role Field Service preferred.- Experience repairing major appliances Refrigerationsealed systems cooking cleaning products.- Experience in the use of tools and diagnostic test equipment.- Ability to properly trouble-shoot diagnose repair and document productsystem issues.- Valid Drivers license in good standing.- Ability to obtain appropriate EPA Certification.- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.Recruiting Range24.25-28.25 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.