HIGHLIGHTS
RemoteFull-TimeField Service LOCATIONUSA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise "Lifes Good" embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy "Jeong-do Management" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management, these values shape our corporate culture, fostering creativity, diversity, and integrity.
At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Please Note
This posting is part of our talent pipeline for future Field Service Technician openings across the United States. While we are not hiring for this specific role at every location today, we are actively gathering applications to build a pool of qualified candidates for upcoming opportunities. If youre interested in joining our team, we encourage you to apply-our recruiters will reach out as positions become available in your area.
What we can offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being, and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work, and create value. At LG, youre encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal merit-based opportunities across the board. We want our colleagues to grow with our global business. Thats why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team.
The Opportunity
We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technicians DMST.
In this role, you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs, and AC units, manage inventory, and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.
The Opportunity
• Travel offsite to customers locations to perform maintenance and repair of LGs equipment to ensure top product performance. • Proper use of all safety equipment, PPE, vehicle, and diagnostic tools provided by LG. • Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. • Immediately and accurately process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose the problem prior to arriving at customers home. • Meet or exceed company metrics, customer satisfaction, fix right first time, revisits, parts management, OT.
Qualifications
• Minimum 1 year experience in a technical role, Field Service preferred. • Experience repairing major appliances, Refrigeration, sealed systems, cooking, cleaning products. • Experience in the use of tools and diagnostic test equipment. • Ability to properly trouble-shoot, diagnose, repair, and document products/system issues. • Valid Drivers license in good standing. • Ability to obtain appropriate EPA Certification. • Meet physical requirements generally associated with field service repair, such as continuous bending and lifting up to 50 pounds.
Recruiting Range
$52,000-$65,000 USD
Benefits Offered
Full-Time Employees
• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance-based Short-Term Incentives varies by role. • Access to confidential mental health resources to help you and your loved ones improve your quality of life. • Personal fitness goal incentives. • Family-oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance.
Benefits Offered Temporary Contractors
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions, including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.