Field Service Support Technician - TapTone

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

About Teledyne TapTone

Teledyne TapTone is a global leader in container inspection technology, delivering innovative solutions that help food, beverage, and consumer goods manufacturers ensure product integrity and quality. For more than 50 years, TapTone has pioneered advanced inspection systems-including leak detection, seal integrity testing, and fill-level verification-engineered for high-speed production environments. Headquartered in North Falmouth, Massachusetts, TapTone combines deep engineering expertise with a customer-first approach as part of Teledyne Technologies.

Position Overview

TapTone Service Technicians are the backbone of our installation, technical support, and maintenance operations. In this customer-facing role, you will diagnose, service, install, and support TapTone inspection systems at customer facilities across North America and, on occasion, internationally. You will work hands-on with sophisticated electro-mechanical equipment, ensuring optimal system performance while delivering a seamless customer experience from installation through ongoing service and repair.

This position is based in North Falmouth, MA and requires extensive travel to customer sites and trade shows. The successful candidate must be able to travel and obtain a U.S. passport.

Essential Duties and Responsibilities

• Diagnose and troubleshoot technical issues related to TapTone inspection equipment
• Perform on-site equipment repairs and preventive maintenance at customer facilities
• Install new inspection systems and verify proper operation
• Train customers on equipment operation, maintenance, and best practices
• Provide technical support and expert guidance to customers and internal colleagues
• Maintain accurate and detailed service records, reports, and documentation
• Collaborate with fellow service technicians and internal teams to improve service procedures
• Ensure compliance with all health and safety regulations during service activities
• Prepare service reports detailing activities, findings, and equipment performance
• Recommend system improvements, upgrades, or enhancements to improve performance and reliability

Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees)

Qualifications / Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and Experience:
• Minimum of 5 years of experience in a repair, technical support, or military technical training environment
• Associate's Degree or higher in mechanical or electrical engineering preferred, or an equivalent combination of education and experience
• Strong technical background with proven electrical, electro-mechanical, and software troubleshooting skills
• Advanced diagnostic, troubleshooting, and problem-solving abilities
• Excellent verbal and written communication skills with strong interpersonal capabilities
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Preferred Qualifications:
• Experience using Salesforce or other Customer Relationship Management (CRM) tools
• Prior experience working directly with customers in a technical, service, or sales-support capacity
• Ability to work collaboratively as part of an extended service and support team

Physical and Work Environment Requirements

• Ability to lift, carry, and move equipment weighing up to 50 pounds
• Ability to work in busy, industrial, and occasionally loud environments
• Willingness to work occasional non-standard hours
• Ability to stand for prolonged periods in factory or production settings

Salary Range: $50,600.00-$67,500.00

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Equal Opportunity/Affirmative Action Employer

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.