Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transfo Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.Job Description Job Summary The Field Service Support Specialist will provide support and various administrative duties for the Aftermarket field service team, as well as maintenance of the department's various systems. Support will include processing of customers' on-site service orders, work order creation, billing of services, service quotes, service invoicing, data input into our CRM & ERP systems, and support of general field service operations and customer support. The position will provide administrative support directly to customers, Field Service Engineers, Field Service Managers, in addition to the Sales and Factory Service teams as required. Additionally, this position will assist the Service Team with business process improvements, business analysis reporting and the support of various department systems. This position is a hybrid position and will require working from the Boulder, CO office with the ability to also work remotely as appropriate and as scheduled. Key Characteristics We are looking for a person who is self-directed, is attentive to details, is client focused, able to manage a dynamic work environment, comfortable with customer interactions and capable of balancing daily and weekly administrative priorities. An ideal candidate would be comfortable and proficient with software applications related to customer management and business management systems, as well as a succinct and efficient communicator. We are looking for a candidate that is technically competent and has work experience in customer support, sales support, order management and maintenance of customer & sales account information. Duties & Responsibilities Process Purchase Orders for services - work orders, contracts, invoicing Support & coordinate service orders for Field Service Engineers Quoting & Re-quoting of Services Manage customer inquiries and billing & contract issues (Direct and Indirect) Pursue delinquent repair Purchase Orders Support Month End closure activities Manage release and pre-service preparation for services for new instruments Process Credit Card transactions for services Input, reporting and data updates in Salesforce (CRM) General support of Field Service Engineers, Field Service Managers and Sales Collaborate with cross-functional teams to identify and resolve complex customer issues and process bottlenecks Support the development and maintenance of standard operating procedures (SOPs) for service operations Provide subject matter expertise and guidance on service offerings and Salesforce (CRM) processes Ensure compliance with all aspects of on-the-job safety and with all Veolia policies and proceduresQualifications Knowledge, Skills & Abilities Salesforce (CRM) administrative or superuser experience Strong written and verbal communication skills Business Process Development SAP (ERP) Order Processing abilities and experience Organizational Skills / Attention to Details / Compliant to Process Computer proficiency with Google Workstation or similar office applications Customer Support and Customer Interaction skills & experience Self-directed / Manage multiple responsibilities Good listening and problem solving skills Collaborative Ability & experience resolving customer pricing and account discrepancies Knowledge of Field Service Operations Knowledge of Sales/Fulfillment Operations and Warehouse Operations Ability to make good business decisions based on risk-reward analysis and business objectives Ability to learn applicable company procedures within a reasonable time from start of employment Education & Experience Required: Associate's Degree in Accounting, Business Administration, Science, or similar discipline (or equivalent education) with at least 2 years of work experience in customer service, sales support, administrative support, or warehouse support High School Diploma or equivalent education, with at least 4 years of work experience in customer service, sales support, administrative support, or warehouse support Preferred: Bachelor's Degree in Accounting, Business Administration, Communications, Science, or similar discipline 2 years of work experience in SAP (ERP) and Salesforce (CRM) or similar systems 2 years of work experience in Service operations Working Conditions Office environment and/or Work from Home environment Use of laptop and mobile systems Reach with hands and arms, below and above shoulder height Stand, sit, stoop, kneel, crouch Effective communication though talking and hearingAdditional Information At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger