Field Service Supervisor

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Description

• Assist the FTS manager and Senior Director of Operations (FTS) in the management of departmental operations.
• Consult with the FTS manager on all matters pertaining to Inspections and departmental operations.
• Work closely with the FTS Management in scheduling site visits.
• Attend as required staff meetings, manager meetings, project meetings, etc. and actively participate and contribute to discussions.
• Inform supervisor of potential areas of concerns and/or volatile situations, safety hazards and building related problems. Where necessary, take corrective action and/or offer appropriate advice to address.
• Prepare and submit all required reports including statistical summaries, analyses, and research findings. Maintain services orders database and generate service orders activity reports, offering insights about such activity.
• Schedule and perform site evaluations of VIP modalities. Report and analyze results. Advise on corrective action.
• Perform other duties and special projects as assigned by the Senior Director of Operations.
• Develop and implement audit procedures and practices to test security staff readiness and response time. Measure outcomes and take corrective action where necessary to improve readiness and response times.
• Develop and implement a schedule to conduct fire, bomb, safety, and other drills in coordination with Risk Management as indicated by procedure or instructed by Senior Director of Operations.
• Serve as a liaison with contracted vendors including alarm companies (Fire, burglar, panic buttons, etc.) ensuring that all alarms are in working order.
• Direct supervision of all security, maintenance and drivers in all modalities including the OTP Program.
• Maintain security records of daily operations (patrols, incidents, vandalism, etc.). Provide information on emerging trends and take corrective actions where necessary.
• Ensure that patrols for loitering are done on a routine basis and that corrective action is taken to address concerns.
• Conduct monthly maintenance inspection for each vehicle owned and operated by the agency to ensure the vehicle is properly maintained in accordance with manufacturers' recommendations.
• Oversee transportation unit activities and staff. Collect transportation requests and dispatch drivers as required.
• Ensure assigned staff have required licenses in good standing through annual audits and ensure drivers receive and follow the drivers' policy, including submission of their driving record on a biannual basis.
• Perform other duties and special projects as assigned by the Senior Director of Operation

Requirements

• Associate/BS Degree in related field or a certificate from related trade school with 2 years supervisory experience and 2+ years of security experience.

Or

experience and 3+ years of security experience

• Knowledge of Microsoft Excel, Word, and Access
• Knowledge of. Building & Vehicle Mechanics
• Current NYS Security Certification Required
• Current NYC Fire Department Certificate of Fitness preferred. F01, F02, F07, F80.
• Excellent verbal and written communication skills
• Current NYS Driver's License.

Salary Description

$60,000-$65,000