**The ideal candidate will be located in the Western US**
· Provide technical support in a customer service focused manner until repair issue is fully resolved
· Updating and resolving BOTIS tickets timely and accurately
· Aids Production & PDI departments for critical needs (diagnosing)
· Through Fleet Intelligence, provides reports of field actions and resolutions
· Using BOTIS ticketing system And Fleet Intelligence reports, identify repetitive failure patterns, recommend, and manage field product improvements or campaigns
· Travel as required (75%)
Requirements:
· Desire and ability to work in fast paced manufacturing environment
· High energy level
· Self-motivated
· Ability to work evenings and weekends as needed
· Ability to read, understand, and follow oral and written instructions
· Technical aptitude
· Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
· Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing
· Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment
· Superior organizational skills, strong quality orientation, and high attention to detail
· Proven ability to work well both independently and in a team environment
· Knowledge of and adherence to occupational hazards and standard safety practices
· Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful situations
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