Field Service Representative I

Job Summary

This is an exciting opportunity in a fast-paced customer-focused outdoor working environment. This is a remote position where the Field Service Rep will create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCMs Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports. Service, promote, demonstrate, and train on the various roofing products and accessories. Service a regional territory or customer base to ensure quality installations of Carlisle Construction Materials products. This job typically operates Monday - Friday with occasional weekend work and travel.

Duties and Responsibilities

• Understand and adhere to CCM and project-specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and/or product investigations when required.
• Training presentations and hands-on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional duties & responsibilities as assigned.

Required Knowledge, Skills, Abilities

• General Skills:
• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.
• Technical Skills:
• Commercial roofing or general construction experience is preferred but not required.
• CCMs onboarding process is extensive including training on all products and procedures.
• Ability to understand general construction-related terms, documents, tools, products, and installation practices.
• Observation and attention to detail while also being able to see the big picture.
• Comfortable working with technology, MS Office products, and specific CCM software/hardware systems.

Education and Experience Required

• Minimum High School Diploma and 3 years of construction or commercial roofing-related experience.
• Must possess a valid drivers license and maintain a satisfactory driving record in accordance with company policy.
• Preferred:
• Associate or Bachelors Degree
• Previous roofing or construction experience preferred, this can include summer work between semesters, etc.

Working Conditions

• Work in weather conditions throughout the year, heat, cold, wet conditions.
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand and size of the territory.
• Will be on active construction sites on a regular basis.

Physical Requirements

• OCCASIONALLY:
• LIFTING OR CARRYING: 1-10 LBS
• PUSHING OR PULLING: 1-40 LBS
• BENDING OR STOOPING
• REACHING ABOVE SHOULDER LEVEL
• DRIVING AUTOMATIC EQUIP. VEHICLES
• OPERATE MACHINERY OR POWER TOOLS
• CLIMBING LADDERS STAIRS ETC.
• WALKING
• STANDING
• SITTING
• WORKING IN EXTREME TEMPERATURES
• REPETITIVE MOTION INCLUDING BUT NOT LIMITED TO WRISTS HANDS AND/OR FINGERS
• VISION
• HEARING
• DEXTERITY
• HAND-EYE COORDINATION
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