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Field service Representative 1 4P/121

4P Consulting

Forest Park, Georgia

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JOB DETAILS
SKILLS
Calibration, Communication Skills, Customer Satisfaction, Customer Support/Service, Customer Training, Customer/Client Research, Documentation, Equipment Maintenance/Repair, Equipment Replacement, Equipment Specification, Identify Issues, Inventory Management, Maintain Compliance, Maintenance Services, On Site Support, Operations Management, Problem Solving Skills, Product Development, Product Engineering, Quality Assurance, Quality Metrics, Record Keeping, Regulatory Compliance, Safety Compliance, Support Documentation, Technical Support, Testing, Time Management, Willing to Travel
LOCATION
Forest Park, Georgia
POSTED
30+ days ago

Field Service Representative

Location: [Forest Park, GA]
Experience: 0-5 Years in a related field
Education: Technical Diploma or Bachelor's Degree

Job Summary:

A Field Service Representative is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction.

Key Responsibilities:

  • Customer Visits: Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting.
  • Equipment Inspection: Identify malfunctions or areas requiring maintenance through thorough inspections.
  • Technical Support: Guide customers on proper equipment use, operation, and maintenance.
  • Repairs: Diagnose equipment issues, replace defective parts, and restore functionality.
  • Installation: Set up and install new equipment per specifications.
  • Testing & Calibration: Conduct tests to ensure compliance with quality standards.
  • Documentation: Maintain service records, repair logs, and submit timely reports.
  • Parts Management: Manage spare part inventory and order replacements as needed.
  • Training: Educate customers on basic troubleshooting to minimize service calls.
  • Safety Compliance: Follow safety guidelines and promote a secure work environment.
  • Communication: Provide clear updates on service schedules, repair times, and recommendations.
  • Customer Feedback: Relay insights to product development and engineering teams.
  • Remote Support: Assist customers remotely when possible to reduce downtime.
  • Quality Assurance: Ensure all service activities meet company quality standards.

Skills & Qualifications:

  • Strong technical and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to work independently and travel as required
  • Knowledge of safety protocols and compliance standards

If you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!

 

About the Company

4

4P Consulting