Field Service Representative
Location: [Forest Park, GA]
Experience: 0-5 Years in a related field
Education: Technical Diploma or Bachelor's Degree
Job Summary:
A Field Service Representative is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction.
Key Responsibilities:
- Customer Visits: Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting.
- Equipment Inspection: Identify malfunctions or areas requiring maintenance through thorough inspections.
- Technical Support: Guide customers on proper equipment use, operation, and maintenance.
- Repairs: Diagnose equipment issues, replace defective parts, and restore functionality.
- Installation: Set up and install new equipment per specifications.
- Testing & Calibration: Conduct tests to ensure compliance with quality standards.
- Documentation: Maintain service records, repair logs, and submit timely reports.
- Parts Management: Manage spare part inventory and order replacements as needed.
- Training: Educate customers on basic troubleshooting to minimize service calls.
- Safety Compliance: Follow safety guidelines and promote a secure work environment.
- Communication: Provide clear updates on service schedules, repair times, and recommendations.
- Customer Feedback: Relay insights to product development and engineering teams.
- Remote Support: Assist customers remotely when possible to reduce downtime.
- Quality Assurance: Ensure all service activities meet company quality standards.
Skills & Qualifications:
- Strong technical and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work independently and travel as required
- Knowledge of safety protocols and compliance standards
If you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!