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Field Service Quality Engineer

Connexion Systems and Engineering, Inc.

Newark, DE

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JOB DETAILS
SALARY
$100,000–$125,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
American Society for Quality (ASQ), Analysis Skills, Auditing, Certified Quality Engineer (CQE), Communication Skills, Compensation and Benefits, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cost Control, Cross-Functional, Customer Experience, Customer/Client Research, Documentation, Electricity, External Audit, GMP (Good Manufacturing Practices), ISO (International Organization for Standardization), ISO 9001, Internal Audit, Leadership, Lean Six Sigma, Manufacturing, Materials Analysis, Mechanical Engineering, Medical Equipment, Metrics, Multitasking, On Site Support, Operational Support, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Engineering, Quality Management, Regulations, Regulatory Compliance, Root Cause Analysis, Service Delivery, Six Sigma Black Belt, Six Sigma Green Belt, Statistics, Systems Administration/Management, Systems Engineering, Team Player, Trend Analysis
ADDITIONAL COMPENSATION
12% annual bonus, relocation assistance available
LOCATION
Newark, DE
POSTED
15 days ago

Title: Service Quality Engineer

Hiring Organization: Connexion Systems & Engineering

 

Compensation, Benefits, and Employment Type

  • Duration: full-time, direct hire
  • Pay rate: $100,000 - $125,000 + 12% annual bonus
  • Job Location: Newark, DE
  • Work Authorization: Must be authorized to work in the U.S. without sponsorship
  • Relocation: Available for the right candidate
  • Job#: bh18970

 

Description:

We are seeking a Service Quality Engineer to play a critical role in building and strengthening a global service quality program within a highly regulated medical device environment. This position sits at the intersection of quality, engineering, and field service operations, ensuring that service activities are compliant, efficient, and consistently audit-ready.

 

This is not a traditional manufacturing quality role—this position is focused on field service quality, supporting service teams and improving the performance, reliability, and compliance of installed systems in the field.

 

You will be part of a high-impact initiative to elevate quality systems, working cross-functionally to drive improvements in service delivery, reduce costs, and enhance customer experience.

 

What You’ll Do

  • Investigate service-related failures and defects using root cause analysis, statistical tools, and data trends
  • Improve service processes, procedures, and standard work to ensure consistency, reliability, and regulatory compliance
  • Partner with Field Service, Engineering, Operations, and Regulatory teams to resolve issues and prevent recurrence
  • Monitor and analyze key service metrics (uptime, failure rates, cost, customer feedback) to drive continuous improvement
  • Support CAPAs, audits, and non-conformance investigations
  • Enhance installation quality, including first pass yield and early defect detection
  • Analyze returned materials and service data to identify trends and implement corrective actions
  • Contribute to quality system improvements, reporting, and documentation control
  • Help ensure readiness for internal and external audits
  • Collaborate with field teams (including shadowing Field Service Engineers initially) to better understand real-world service challenges

 

What We’re Looking For

  • Bachelor’s degree in Engineering (Mechanical, Electrical, Software, or related); advanced degree preferred
  • 5–8+ years of experience in quality engineering within a medical device or regulated industry
  • Strong experience supporting field service operations (this is a must-have)
  • Hands-on experience with:
    • Root cause analysis and problem-solving methodologies
    • CAPA processes and non-conformance investigations
    • Statistical analysis and quality tools
  • Working knowledge of ISO 9001, ISO 13485, and GMP regulations
  • Proven ability to work cross-functionally and influence without direct authority
  • Strong communication skills with the ability to present data, insights, and recommendations
  • Experience supporting or leading quality audits
  • Ability to manage multiple priorities in a fast-paced, evolving environment

 

Preferred Qualifications

  • ASQ Certified Quality Engineer (CQE) or similar certification
  • Lean Six Sigma (Green Belt or Black Belt)
  • Lead Auditor certification
  • Experience with installation quality, field returns, or service lifecycle processes

 

Why This Role?

  • High-visibility role with direct impact on quality transformation initiatives
  • Opportunity to shape and improve service quality systems from the ground up
  • Collaborative environment working with leadership and cross-functional teams
  • Strong growth potential within a critical function of the organization

 

If you have a background in field service quality within medtech and enjoy solving complex problems while driving meaningful improvements, this is an opportunity to make a lasting impact.

 

You can review our other job postings at www.jobs.csetalent.com.

 

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

 

About the Company

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Connexion Systems and Engineering, Inc.