Field Service Professional -Fayetteville, NC

Vivint

Fayetteville, NC

Apply

JOB DETAILS

SKILLS

Administrative Skills, Change Management, Communication Skills, Document Management, Gaming, Interpersonal Skills, Inventory Management, Leadership, Licensing, Mentoring, Microsoft Office, Multitasking, On Site Support, Operational Support, Operations, Organizational Skills, People Management, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, SIP (Session Initiation Protocol), Schedule Development, Smart Homes, Team Building, Team Lead/Manager, Team Player, Time Management, Vehicle Fleets

LOCATION

Fayetteville, NC

POSTED

Today

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Team Lead

We are seeking a proactive and organized Team Lead to support our Field Service Manager in coordinating daily operations and driving team performance. This role is essential to ensuring administrative efficiency, supporting pros in the field, and contributing to the successful achievement of team and company goals. Your role in leading admin duties enables the Field Service Manager to focus on strategic leadership and team development.

The ideal candidate thrives on details, excels at juggling multiple administrative tasks, and energizes the team by bridging the FSM’s game plan with field execution.

Key Responsibilities:

Team & Operations Support

+ Lead on key admin duties, giving the FSM more time to lead

+ Translate the FSM’s game plan into clear direction and execution for your team by being a leading example

+ Serve as a role model for new hires—guiding their training, ensuring they learn the right skills, and setting them on the path to success. Your leadership is key to their growth and the team’s success

Administrative Duties

+ Manage and maintain documentation, including SIP shadows, inventory audits, work orders, and new hire training modules.

+ Understand team performance and metrics to be able to report to FSM

+ Ensuring new hire training, general trainings and licensing requirements are met

+ Actively leading in the field during field time. It can include but is not limited to safety checks, fleet maintenance, etc.

+ Maintain inventory tracking and coordinate when supplies or equipment are needed.

Team Leadership

+ Provide guidance and mentorship to team members and new hires.

+ Saturday Team Lead responsible for overseeing performance, managing schedule changes, and motivating the team to achieve targets

+ Help conduct regular team check-ins and support performance reviews.

+ Promote a collaborative, accountable, and goal-oriented team culture.

Qualifications:

+ Must be a current Field Technician Professional

+ Must not be on a performance, behavioral or attendance improvement plan

+ Has strong organizational and time management skills

+ Has excellent communication and interpersonal abilities

+ Has proficiency in tools such as Microsoft Office

+ Has the ability to lead by example and maintain a professional, problem-solving attitude under pressure

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

About the Company

Vivint

Founded in 1999 as a home security company, Vivint grew rapidly due to a expansive sales staff and passion for customer service. However, by 2009 our CEO was frustrated with the lack of innovation in the security industry, and the fact that we were limited in what we could offer our customers due to reselling third party equipment.

By 2012, Blackstone Group - the largest alternative investment group in the world - purchased Vivint for $2.3 billion dollars. This provided the capital to begin designing and manufacturing our own equipment. Since then, Vivint has become the largest and best positioned company in the smart home industry.

We've had a period of explosive growth over the last decade, and are looking to continue that over the next!

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Security and Surveillance

FOUNDED

1999

WEBSITE

https://www.vivint.com/